Educator

Title: Educator
Location: New Zealand-North Island-Wellington
Other Locations: null

THE MISSION OF AN EDUCATOR (the Role):

Educators at lululemon athletica do just that! They educate!
Their main role is to effectively educate our guests on the fabrics, features,
fit and function of our product, our culture and the communities we belong to.
Our goal is to have guests leave our stores having learned something, rather
than having purchased something. By educating guests we empower them to make
decisions for themselves based on the facts that we offer them. The guesswork is
taken out of shopping for customers, and a ‘Wow! It’s You!’ guest experience is
created, leaving customers with the knowledge to educate others on behalf of
lululemon athletica. Authentic conversations are key to delivering the ultimate
guest experience by relaying your experiences with lululemon products to the
guest. This is truly the most important role in our company and we rely on our
educators to authentically share our culture and brand with their
community.

A DAY IN THE LIFE OF AN EDUCATOR (the
Tasks):

Education and Guest Experience:

• Provides
guests with world-class ‘education’ and guest experience in the areas of
product, culture, and community by speaking authentically about product use
through their own experiences

• Product Education: communicates special
features, benefits, fabric properties, usage, and best care instructions


Culture Education: ‘demonstrates’, the culture held within the company,
including: attitude of fun, respect, support, empowerment, encouragement,
passion, interaction with other staff, and in-store discussion of lifestyle
(i.e. yoga, fitness, health and fun)

• Community Education: ensures guest is
aware of in-store community bulletin board – for information and resources
regarding yoga and other health, fitness and related community information. We
are the hub for all sweaty endeavors in our communities!

Floor
Duties:

• Creates excitement and FUN for our guests on the retail
floor

• Receives/processes stock received from warehouse, involving:
unpacking, counting, tagging as required, folding, sizing and placing on the
floor, with overflow stock in back room and stored areas

• Assists in
preparing the store for the day including: replenishing garment styles and other
merchandise by color, size, and quantity requirements; folding, sizing, and
merchandising as required

• Answers phone inquiries as required

• Ensures
stock replenishment in work areas

• Ensures items from change rooms are
returned to appropriate area – sized and tagged

• Prepares pants for hemming
including pinning, completing necessary documentation (customer/store hemming
slip); and educating regarding timelines for completion

• Arranges for mail
and/or delivery, as required, to other locations and/or warehouse

• Completes
assigned clean up evening duty

• Utilizes the Point of Sale cash system,
processes payments, refunds and exchanges and issues gift cards

• Prepares
alterations for pick up the next day

• Unpacks boxes for inventory as
required. Boxes can weigh 10 – 30 lbs

• Under the direction of the
Store/Assistant Manager performs/completes other additional project, duties, and
assignments as required and/or by request

EDUCATOR
MUST HAVE’S (the Knowledge, Skills and Qualifications):

• Passion,
knowledge and involvement in yoga, and/or other fitness, health or sports
activities required. We expect that you will be enrolled in participating in
weekly fitness activities in and out of the store with the store team


Strong personal sense of style and athletically minded

• Upbeat, optimistic,
passionate, friendly and authentic

• Excellent team player and ability to
work independently

• Responsible and dependable

• Proactive and
solution-oriented

• Excellent communication skills – verbal and written


Extraordinary guest interaction, organizational and time management skills


Ability and willingness to accept and provide feedback

• Completion of grade
12 education – preferred

• Strong problem solving and decision-making
skills.

• General computer knowledge.

AN
EDUCATOR’S WORKING DAY (the Hours):

We expect all full-time
employees to be available to open and close, at a minimum, twice per week. We
expect all part-time employees to be available to open and close a minimum of
once per week. Everyone must work one weekend day. Part-time is up to 23 hours
per week; full time is 24-40 hours per week. Time is spent educating on the
retail floor.

TO APPLY FOR THIS
POSITION:

If you are seeking a position in a company which fosters
and supports health and fitness, personal development, growth, change,
responsibility and overall success please submit your resume and cover letter
directly to this posting.

NOTE: Only those applicants under consideration
will be contacted. Please accept our utmost appreciation for your interest.