21/087 Team Leader Life and Identity Services Officer

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category: Managers
  • Location: Wellington
  • Date Advertised: 05-FEB-21
  • Job Reference: 152533
  • Job Title: 21/087 Team Leader Life and Identity Services Officer
  • Business Unit:
  • Division:
  • Summary:

Type: Permanent
Hours: Full time
Location: Wellington
Business Group: Services and Access
Branch: Service Delivery & Operations
Salary: $67,210 – $90,931


Team Leader Life and Identity Services – Wellington

Kāwai ki te Iwi – Service Delivery and Operations (SDO) is one of DIA’s most public facing branches, providing customers with a wide variety of services, products and advice. 

Kāwai ki te Iwi is DIA’s largest branch and is responsible for Identity and Passport Services, Births, Deaths and Marriages, Citizenship, Charities Services, Authentications, Translations, Digital Transformation and Community Operations – DIA’s network of community development and funding. 

The Team Leader role provides leadership and day-to-day coaching, development and management of a team, ensuring they have the appropriate skills and knowledge to consistently deliver efficient, effective and high quality services to the people of New Zealand. Our Team Leaders also work with their peers and leadership to contribute, support and implement organisational development and change initiatives to help us achieve our business goals and objectives.

About you

You will draw on your experience as a people leader to motivate and develop your team, instilling a culture of customer-focused thinking and operating. Under your leadership, your staff will have clear expectations of their responsibilities and will feel well supported in their roles.  In addition, you will bring:

  • Demonstrated experience developing and leading high-performance teams to deliver customer-centric services
  • The ability to develop a strong understanding of the applicable legislative and policy frameworks as required for the role
  • A strong understanding of the leadership behaviours that foster highly engaged teams
  • Proven experience managing the delivery of high work volumes in a complex service delivery environment
  • Excellent relationship management and communication skills. 

If you want a job where the work you do matters to New Zealand, we would like to hear from you.

Interested in applying?

Read the full job description and supporting information. Team Leader Life & Identity Services  

Other requirements:

New Zealand citizenship (not Permanent Residence or on a Work Visa)


To learn more about the diverse, important mahi we do at Te Tari Taiwhenua and see why we’re a great place to work, click here.

We work to make New Zealand better for New Zealanders through our four outcome areas:

  • People can easily access the services and information they need
  • Iwi, hapū and communities across New Zealand are safe, resilient and thriving
  • People’s sense of belonging and collective memory builds an inclusive New Zealand
  • New Zealand is a well-functioning democracy across central and local government

Applications close: 5pm, Sunday 14 February 2021
For more information please contact: Rebecca Roper at rebecca.roper@dia.govt.nz or 027 839 1038
Job description: To review the full job description, please click here. If you are unable to follow the link, please review the full job description on our careers website.