Account Manager

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    20 hours ago
  • Category:

Customer Account Manager (Auckland , Full Time)Company : KaseyaKaseya is a high growth; venture-backed SaaS company with it is headquarters in Miami, providing IT systemsmanagement software to IT service providers and mid-market companies around the world. Kaseya solutions arein use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing,healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20countries. To learn more, please visit Role:Must be able to work from office dailySupporting our customers is our #1 priority. You desire a technology sales career based on the best customermanagement and business consultancy skills around. You’re passionate about engaging your customers andexpanding their use cases. You have impeccable relationship skills and can create win/win environments for allparties that you work with. You have experience in software sales or customer success management. If this isyou,there are a lot of customers who are adopting our product, and we would love your help in taking care of them!As a member of our corporate team entering through the Kaseya Technology Sales Development program,you will:● Take part in a 2-week onboarding program on the technology we offer, the industries we serve, the systems weuseas well as professional sales training. Participate in ongoing training and coaching sessions after onboardingwhichincludes professional development, sales training, systems training, and product training.● Own a book of business with assigned clients that you are responsible for supporting, educate, and grow.● Establish a trusted advisor relationship to achieve and expand customer goals resulting in upsells, cross-sells,andconsistent renewals.● You will be responsible for driving product adoption, and program managing escalations are thereby ensuringretention and long-term satisfaction.● Be responsible for hitting or exceeding weekly, monthly, and quarterly revenue/metrics targets.Qualifications● 0-4 years’ experience● You have a great attitude motivated, coachable and competitive and want a successful career in the IT space.● No one needs to push you to excel; it’s just who you are.● Eager to learn, adapt and perfect your work; you seek out help and put it to good use.● You want to help and serve our customers: They win, so you win. You are both an Individual and Team Player.● Sales, customer success, account management and customer service experience a plus● Basic familiarity with IT industry/Software a plus● Technical or Business degree a plus● Exposure to Salesforce, Gainsight, and Zendesk a plusKaseya provides equal employment opportunity to all employees and applicants without regard to race, religion,age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability,veteran status, marital status, or any other characteristic protected by applicable law.