Advisor/Senior Advisor – Service Design

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category: Other
  • Location: Wellington
  • Date Advertised: 11-MAR-20
  • Job Reference: MBIE/1452593
  • Job Title: Advisor/Senior Advisor – Service Design
  • Business Unit:
  • Division:
  • Summary:
  • Would you like to be part of a multi-disciplinary, high impact team that works across policy and service delivery?
  • Are you committed to linking people, policy and operations?
  • Do you enjoy the challenge of working within and across complex regulatory systems?
  • We are looking for 1x Advisor and 1x Senior Advisor – Come and use your design skills with us!


We are looking for good sorts, who are passionate about using design thinking to improve how government services are delivered.

Our reason for being is to ensure the service delivery and regulatory areas we support take a human-centred approach in everything they do.

We have two exciting permanent opportunities at both Advisor and Senior Advisor levels in the Service Design Policy team within our Market Services Group here in Wellington.

We are a multi-disciplinary, high impact team that works with both policy and service delivery colleagues. We use integrated operational policy and service design capabilities to make a difference in how government deals with New Zealand businesses and individuals.

We provide input into policy and service development and lead or participate in policy implementation initiatives, including translating legislation and policy into practice. We apply design thinking principles to achieve human-centred outcomes. We want you to help us ensure the Market Services Group develops and maintains high quality, innovative and user-centric regulatory practices.

We provide a supportive, collaborative and flexible work environment where innovation and New Zealanders’ needs are central to our way of working. 

To be successful in this role, you will:

  • Have shown a commitment to multi-disciplined, creative approaches to problem identification and solution development
  • Have a demonstrated ability to work from a human-centred perspective, with an understanding of design thinking methodologies
  • Have a demonstrated ability to think analytically and express ideas clearly
  • Have excellent communication skills (written, visual, oral)
  • Have excellent interpersonal, teamwork and relationship management skills
  • Have knowledge of public sector requirements
  • Be experienced in working collaboratively with a wide range of different people
  • Be self-motivated, resilient, able to meet deadlines and drive for solutions in an agile and changeable environment


A tertiary qualification in a relevant discipline is preferred.

To apply for this exciting role, click on the “Apply Now” button to read and download the position description.  Please apply directly online, complete the application form and submit your CV and cover letter outlining your suitability for this role. Please indicate which position (advisor/senior advisor) you are applying for in your cover letter.

If you have any queries please contact Monica Chow at quoting reference number MBIE/1423394


Applications close at 5pm on Sunday the 15th of March 2020