Business Process Specialist – People Systems

Use your expertise in business process improvement to deliver a great experience for our people using IR’s people-related systems. You’ll be a team player who gets a kick out of helping our internal customers and supporting the business with systems and processes that enable self-service.

Inland Revenue is an essential part of the fabric of New Zealand. We collect most of the revenue that our government needs to fund and administer the significant social and economic policy programmes that provide support and care for the people of this country.

We want to be a world-class revenue organisation who make it simple, open and more certain for people to pay their taxes and receive their entitlements, and we have spent the last few years realigning all aspects of our organisation to enable this to happen. We have updated technology and introduced agile and multi-disciplinary teams who network together to create outcomes for the government and people. IR is delivering in an ever-increasing digital world, but it’s still for people.

As a Business Process Specialist you will work as part of a small team with various specialties (e.g. Recruitment and Learning & Development) with the breadth of skills to help in other areas of specialism.

In this varied role you will:

Establish and develop a relationship with our external providers – primarily Oracle
Develop team processes and practices that ensure effective support across a range of HR systems
Understand the customer impact of quarterly releases and updates
Resolve issues and convey technical information in plain English while keeping our customers updated
Ensure a smooth flow of transactions which allow business as usual teams to focus on their core activities

You will need:

A desire to continually improve process
An understanding of the employee lifecycle and associated transactions
Proven support of systems (preferably HR systems)
Excellent relationship skills – primary interactions with business teams (Payroll, HR Advisory, Recruitment, Learning & Development and various support teams) and 3rd parties
Ability to problem solve
An understanding of where employee lifecycle transactions have a flow on impact outside of our People Systems, such as to Finance and Procurement (and wider if applicable)

This is your opportunity to innovate and challenge yourself in a world-class service organisation. We offer an agile environment and flexible work practices where you’ll be encouraged to innovate and prioritise your professional development to achieve your career goals.

Please apply online, attach a copy of your CV and a Cover Letter outlining how you meet the role requirements as outlined in the Role Description.

Please note, while the preference is for this role to be Wellington based, we may consider applicants from other locations.

For specific queries or a copy of the role description, please email SelectionFOM@ird.govt.nz.

Applications close 12am Sunday 14th February 2021

At Inland Revenue, we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.

We have trust and integrity – we innovate to make a difference – we value people – we work together

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