National Operations has responsibility for the provision of advice and support functions for frontline staff in prisons and the community, including delivery of a 24/7 monitoring function for electronically monitored offenders and defendants.
The Business Support Manager in the National Operations team will be responsible for the design, development and implementation of the practice, continuous improvement, quality assurance and performance measurement for the team.
The responsibilities of this role will include:
Our ideal candidate will have experience of developing systems and processes to enable teams to deliver a quality service in a fast paced / high volume working environment (such as a call or contact centre)
To be successful in this role you will bring:
It is important to note that you will be required to work across both Upper Hutt and Wellington CBD sites (however you will be primarily based in Upper Hutt).
Ara Poutama Aotearoa is a name that has been gifted to us by Iwi and conveys the responsibility we have to support and guide those in our care to reach their potential. Our strategy, Hōkai Rangi (https://arapoutama.page.link/Eit5), provides a clear direction of travel – one that builds on the good things that are already happening, and, most importantly, how we can innovate to find new ways of doing things to achieve better outcomes for Māori, whānau and communities.
It is an exciting time and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whānau.
For auditing and transparency, it is important that all applications are submitted through our careers site. If you want to find out more about a career with us, visit careers.corrections.govt.nz or email our team at email@example.com