Call Center Technical Support Rep-Work from Home

  • Company:
    CGS
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    21 hours ago
  • Category:

Description

CGS is seeking entry level Technical Support Representatives.

*You provide your own computer and we will provide the training.

* Requirements: Must have own PC and dual monitors. Can use a Windows, Mac, or Chromebook. High Speed internet required.

As a CGS, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success! You will have the opportunity to develop into other roles to enhance your career. We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support. Apply now!

Job Skills: 

  • Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
  • Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
  • Apply understanding and knowledge of information systems products and services to assist customers on technical matters
  • Performs other duties and tasks as assigned by the Team Lead
  • Job Qualifications:

  • Must have PC with 4gb ram or higher, dual monitors and a Headset with microphone, can use a Windows, Mac, or Chromebook. High Speed internet with a minimum of 20 mbps up and down
  • 1-3 years Customer Service and/or Technical Support experience
  • High School Diploma (or equivalent) and willingness to learn through on the job training
  • Experience using or supporting Microsoft Windows and PC hardware
  • Demonstrates strong verbal, written, and listening skills
  • Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
  • Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
  • We provide Medical, Dental, and Vision