negotiable / month
CGS is seeking entry level Technical Support Representatives.
*You provide your own computer and we will provide the training.
* Requirements: Must have own PC and dual monitors. Can use a Windows, Mac, or Chromebook. High Speed internet required.
As a CGS, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success! You will have the opportunity to develop into other roles to enhance your career. We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support. Apply now!
Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
Recognize customer’s problems that should be escalated to the next level for resolution following established protocols
Apply understanding and knowledge of information systems products and services to assist customers on technical matters
Performs other duties and tasks as assigned by the Team Lead
Must have PC with 4gb ram or higher, dual monitors and a Headset with microphone, can use a Windows, Mac, or Chromebook. High Speed internet with a minimum of 20 mbps up and down
1-3 years Customer Service and/or Technical Support experience
High School Diploma (or equivalent) and willingness to learn through on the job training
Experience using or supporting Microsoft Windows and PC hardware
Demonstrates strong verbal, written, and listening skills
Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics
Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction
We provide Medical, Dental, and Vision