Call Centre Operator

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Govt Jobs
  • Job Type:
  • Category: Administration
  • Location: Wellington
  • Date Advertised: 11-FEB-20
  • Job Reference: NZQA/2009CALL
  • Job Title: Call Centre Operator
  • Business Unit:
  • Division:
  • Summary:

Call Centre Operator 

We are looking for an energetic Call Centre Operator to join our busy Call Centre.

The Call Centre is a key customer channel for supporting NZQA’s customers by phone or e-mail. We are a team who pride ourselves in being customer-centric and trying to solve our customer’s problems at first point of contact.

In this role you will responsible for:

  • Providing an accurate and timely first level response to our customer base by phone and e-mail.
  • Represent our customer base when dealing with second level resolution points within NZQA.
  • Be aware of the other educational agencies and their role within the education sector in New Zealand.
  • Be aware of NZQA’s Future State commitments.

This role comes at a time when NZQA is in the process of making several exciting enhancements to the call centre. You will be part of the journey in supporting to make those enhancements.

If you have experience and expertise in a customer service environment, have an understanding and empathy with our calling public and want to work in a supportive fast paced environment this could be the role for you.

NZQA is accountable for managing the New Zealand Qualifications Framework, administering the secondary school assessment system, independent quality assurance of non-university education providers, qualifications recognition and standard setting for some specified unit standards.   

NZQA has a goal to be a Te Reo Māori learning organisation by 2020.

For more information about this role and NZQA please refer to the job description, NZQA’s Customer CharterOrganisational Values and NZQA Staff Benefits

If you would like to discuss further, please call Jay Schwartfeger on 04 463 4346

Applications close at 5.00 pm on 25 February 2020