This employer is seeking an experienced Customer Service professional with a proven supportive background.
An exciting opportunity for the right candidate is the opportunity to work with a prestigious global company.
Based in Onehunga, this role is close to motorway and public transport links.
Free parking is available and great shopping is close by.
To be considered you must:
be fluent in speaking Japanese
have strong written and spoken English
posses the ability to work 7 day rotating shifts between 1:00 pm & 11:00 pm
demonstrate strong technical and customer service skills
have a minimum of 2 years customer service experience
Ability to answer inbound calls and emails within guidelines
Identify and resolve issues/or complaints
Tech savvy with a degree in IT
System experience to highest level Windows & Mac
Mobile experience to expert level iOs & Android
Record customer feedback
Adhere to agreed processes, meeting required work standards, targets and objectives.
In return you can expect:
A supportive team who share knowledge
A people-first culture
40 hour week
Please note only candidates with NZ Permanent Residency or Citizenship will be considered for this role.