Case Manager – Dunedin

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 days ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Otago
  • Date Advertised: 06-NOV-18
  • Job Reference: NZ/181618
  • Job Title: Case Manager – Dunedin
  • Business Unit:
  • Division:
  • Summary:

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. At ACC we’ve been reflecting on the way we work, what we deliver and how to make it easy for our customers. We achieve all this by putting the customer first and this reflects the new and exciting phase we are entering.

The role of Case Manager is an existing role within Client Service Delivery team providing support to clients to enable their recovery. We’re currently in a new and exciting phase where we are proposing our new future roles and this could mean the role of Case Manager could change next year.

Case Managers play a critical role within ACC by providing exceptional customer service to clients who have suffered injuries. You will be responsible for accurate assessment of entitlements, support planning and implementation of rehabilitation and ensuring a safe and sustainable return to independence for a portfolio of diverse clients.

The role involves liaising with clients, medical practitioners, employers and suppliers via telephone, email or in person. Therefore it’s important that you’re comfortable working in a busy office environment with a high level of telephone and computer task completion, working towards regular deadlines and with constant interruptions.

What we’re looking for:

We are looking for a person who brings administration skills but just as importantly has the right attitude! We need someone who is highly customer focused and has the energy and the drive to go the extra mile.

Without a doubt you will be well organised, resilient and level-headed with excellent organisational skills. Strong keyboard and processing skills will enable you to keep up with a fast-paced workflow.


  • Ability to interpret, apply and explain complex legislation
  • Great communication skills – can engage effectively with people from all walks of life
  • Empathy - able to approach complex situations with emotional intelligence and provide practical solutions
  • Stakeholder engagement – builds productive working relationships with clients and their support networks
  • Exceptional time management skills
  • Strong decision making, negotiation and conflict resolution skills
  • End to end process management with an eye for detail
  • Highly resilient
  • Technology savvy - able to adapt to new systems and software


Experience working in the disability sector, support services co-ordination, rehabilitation would be advantageous

Qualifications in health, legal, or related would be beneficial

What we can offer:

The Case Manager role at ACC offers the opportunity to work for a unique organisation, in a role that makes a real difference in people’s lives. We offer full training and on-going development and support. We foster teams that are cohesive, driven and highly engaged.

This is a full time, 40 hour week position and you will be expected to work within the team to ensure that our clients are able to contact us within core business hours.

The base salary for this role is $67,087. This is exclusive of ACC’s 9% super contribution, which brings the total package to $73,125

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work – benefitting individual employees and all our clients across New Zealand.

To apply for this job, please visit 

If you have any questions about the role please contact Vicki Jeffries at

Please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications close Sunday, 11 November 2018