Case Manager

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    5 months ago
  • Category:
    Govt Jobs
  • Job Type:
  • Category: Legal
  • Location: Manawatu
  • Date Advertised: 31-OCT-19
  • Job Reference: NZTA/1410278
  • Job Title: Case Manager
  • Business Unit:
  • Division:
  • Summary:


  • Are you a great team player?
  • Do you have case management experience in a high-volume setting?
  • Are you an experienced regulatory decision maker?
  • 4 positions available
  • Preferred location: Palmerston North.  Will consider Auckland, Hamilton, Wellington, Christchurch, Dunedin
  • Start date: Monday, 13 January 2020


About us | Ko wai mātou

At the Transport Agency, it all starts with our people. The organisation’s performance and success depend on the people who choose to make this a great place to work and make a difference for Aotearoa.

The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years’ time.  Building the culture and capability to embrace that changing environment is critical to delivering our strategic commitment of “great journeys to keep NZ moving”. 

The Regulatory Services group ensures focused, clear, effective end to end regulatory systems management of risks and improve safety and regulatory outcomes by creating a primary accountability for regulatory management. The group is accountable for operational policy, entry, in-service performance, and exit functions to manage harms and risk. The group ensures the setting of clear and consistent expectations in terms of policy, practices, procedures and processes so that customers and regulated parties know what is expected of them and what to expect from us. 

The opportunity |
Te Whiwhinga mahi

The purpose of this role is to apply technical/legislative expertise and knowledge that contributes to a fair and firm regulatory system, by managing cases through the regulatory decision-making process that ensures the integrity of the licensing system, improves safety and minimises harm to passengers and road users.

This role will provide balanced, comprehensive application of legal tests, exercising good judgment when considering propriety to obtain and hold a passenger endorsement, inspecting organisations and vehicle inspector appointments (including managing risk, assessing applications and submissions, and representing the Agency on appeals and revocations).

About you |
Ko wai koe

To be successful in this role, you will bring:

Knowledge and Experience

  • Experience in a regulatory, compliance and/or enforcement environment
  • Ability to demonstrate operational knowledge of the law in a regulatory compliance context is desirable
  • Experience with the case management process model
  • Proven ability to manage high volumes of cases
  • Experience of interpretation and application of rules and regulations
  • Experience with interpreting legal documents, with experience in court and/or tribunals desirable
  • Experience in liaising with legal representatives, through verbal and written communication
  • Experience in the application of file briefing, preparation and delivery
  • Ability to assess cases with a high level of detail
  • Experience providing solutions-focused advice, balancing competing considerations, and exercising discretion in an uncertain environment
  • Proven ability to translate technical information and write accurate and concise assessment reports and notices
  • Proven relationship management skills with the ability to build rapport and effectively manage a range of external and internal relationships
  • Strong critical thinking and problem-solving skills



  • Tertiary qualification in a relevant discipline (post graduate desired)
  • New Zealand Certificate in Regulatory Compliance (Core Knowledge)


Applications close | Rā Katinga : Thursday, 14 Nov 2019


For a copy of the position description:

For further information, email:


To be considered for this position you must have a legal right to live and work in New Zealand.

NZ Transport Agency is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please do let us know if you need any support or have any access requirements that will help you through the recruitment process.