Case Manager

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
  • Job Type:
  • Category: Regulation
  • Location: Multiple Locations
  • Date Advertised: 06-JAN-21
  • Job Reference: NZTA/1500842
  • Job Title: Case Manager
  • Business Unit:
  • Division:
  • Summary:


  • Do you have case management experience in a high-volume setting?
  • Are you an experienced regulatory decision maker?
  • Preferred location: Palmerston North.  Other locations will be considered
  • 12 months fixed term opportunity


About us | Ko wai mātou

At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation’s performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing expectations mean the transport system we know today will not be the one we deliver in ten years time.

As the lead regulator for land transport our purpose is to ensure that the system is safe, efficient, effective and operates in the public interest. Safety is a top priority for Waka Kotahi and we, as Te Rōpu Waeture (the Regulatory Services group), aim to improve safety and reduce the risk of harm by being a firm and fair real-world regulator applying principles of good practice grounded in Te Ao Maori – Whakapono (Integrity), Manaakitanga (Caring for people), Whanaungatanga (Relationships) and Kotahitanga (Unity). Being a real-world regulator means we take a systems view that is focused on improving safety outcomes and reducing harm, we work to understand why people behave the way they do and are pragmatic in how we respond, we encourage and educate to support people to comply and enforce compliance when necessary.

We encourage you to explore our regulatory strategy Tu Ake, Tu Maia – Stand Up, Stand Firmto learn more about our path to becoming a responsive regulator for the real world.

The opportunity | Te Whiwhinga mahi

The purpose of this role is to apply technical/legislative expertise and knowledge that contributes to a fair and firm regulatory system. By managing cases through the regulatory decision making process this ensures the integrity of the entry system, improves safety, and minimises harm to passengers and road users.

In this role, you will provide balanced and comprehensive legal tests, and exercise good judgement when considering the fitness and propriety for applying parties to hold appointments as vehicle inspectors and inspecting organisations. The role also includes managing risk, assessing applications and submissions, and representing Waka Kotahi on appeals and revocations.

About you | Ko wai koe

To be successful in this role, you will bring:

      Knowledge and Experience

  • Experience in a regulatory, compliance, and/or enforcement environment
  • Ability to demonstrate operational knowledge of the law in a regulatory compliance context is desirable
  • Experience with the case management process model
  • Proven ability to manage high volumes of cases
  • Experience with interpretation and application of rules and regulations, in a supporting and advisory capacity with team members
  • Experience with interpreting legal documents, reviewing and responding to submissions, and presentation of evidence in court  desirable
  • Experience in liaising with legal representatives, through verbal and written communication
  • Experience in the application of file briefing, preparation and delivery
  • Ability to assess cases with a high level of detail
  • Experience providing solutions-focused advice, balancing competing considerations, and exercising discretion in an uncertain environment
  • Proven ability to translate technical information and write accurate and concise assessment reports and notices
  • Proven relationship management skills with the ability to build rapport and effectively manage a range of external and internal relationships
  • Provide leadership for the Provider Licensing team to help review and customise its work through a strategic lens
  • Strong critical thinking and problem-solving skills


  • Tertiary qualification in a relevant discipline (post graduate desired)
  • New Zealand Certificate in Regulatory Compliance (Core Knowledge)


Applications close | Rā Katinga : Thursday, 28 January 2021

For a copy of the position description:

For further information, email:

To be considered for this position you must have a legal right to live and work in New Zealand.

NZ Transport Agency is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please do let us know if you need any support or have any access requirements that will help you through the recruitment process.