Case Manager – Wellington Central Branch

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
    Govt Jobs

  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 14-JAN-19
  • Job Reference: NZ/19053
  • Job Title: Case Manager – Wellington Central Branch
  • Business Unit:
  • Division:
  • Summary:
  • 12 month secondment
  • Applications close Monday, 21 January 2019

Are you ready to take the next step in your career? If so, we want to hear from you.

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. At ACC we’ve been reflecting on the way we work, what we deliver and how to make it easy for our customers. We achieve all this by putting the customer first and this reflects the new and exciting phase we are entering.

The role of Case Manager is an existing role within Client Service Delivery team providing support to clients to enable their recovery. We’re currently in a new and exciting phase where the role of Case Manager could change.

More about the role

Case Managers play a critical role within ACC. They provide exceptional customer service and frontline support to our clients who have suffered injuries, ensuring their effective rehabilitation and subsequent return to independence.

The workload of a Case Manager is varied and fast paced and you will be working with a mix of different people and situations. The Wellington Central branch deals with intensive clients but has smaller caseloads.

Each day you will be faced with the challenge of utilising your knowledge and networks to produce the best possible outcomes, while working within your core guidelines. You will be pivotal in ensuring ACC are providing effective solutions to our clients. Case Managers work standard business hours, Monday to Friday and assist our clients with all aspects of their claim including determining rehabilitation support required, vocational assistance needed and compensation entitlements.

What we look for:

  • Great communication skills, can relate to a variety of people
  • Superior time management skills with a knack for multi tasking
  • Ability to interpret, apply and explain complex legislation
  • Superior decision making skills and the ability to communicate the rationale
  • Energy, enthusiasm and motivation
  • End to end process management
  • Strong negotiation skills
  • Excellent computer and software knowledge
  • Knowledge of the health sector and rehabilitation advantageous

This role is primarily office based and involves liaising with clients, medical practitioners and suppliers via telephone, email and occasionally in person at the client’s workplace. The goal is to work in partnership to develop a suitable rehabilitation pathway through recovery in the workplace wherever practicable. Therefore it’s important that you’re comfortable working in an office environment with a high level of telephone and computer task completion and regular interruptions.

You could be a person who has worked within the health sector and having had a taste of assisting people reach their goals, you’re now ready for the next level. You could also be a person with experience in end to end process management and now want to really take ownership of your own caseload.

The indicative starting salary for this role is $67,087. This is exclusive of ACC’s 9% superannuation contribution which would bring the total starting package to $73,125.

This is a full-time, 40 hour week position. The core work hours are Monday to Friday between 8am and 6pm.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work – benefitting individual employees and all our clients across New Zealand.

To apply

If you feel that you can deliver all of this then we would love to hear from you.

Please submit an application online with a cover letter outlining the relevant experience you can bring to this critical role.

Applications close Monday, 21 January 2019.

If you have further queries, please email Vicki on