Claims Consultant

  • Company:
    Vero Insurance
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    22 hours ago
  • Category:

Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands Vero and Asteron Life.

Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is what drives us and gives meaning to every action we take.

We have multiple opportunities for Customer Claims Consultants to join our Property Claims team across a variety of locations. This is a dynamic inbound contact centre role where you will support our key partners and their customers. In this role you will be empowered to provide solutions that ensure an outstanding service experience. We are looking for candidates that can provide a high level of empathy and commitment to delivering an excellent customer experience. We can teach you everything you need to know about Insurance, however Insurance experience would be an advantage for the right candidate.

In a 37.5 hour working week, the hours of operation for our claims teams are Monday – Friday 8am – 6.30pm and Saturday 9am – 5pm. You would be working on a rotating roster to accommodate these hours. Your key responsibilities will include:

  • Provide an exceptional level of customer service and be the primary point of contact for customers
  • Provide case management; maintaining a portfolio of claims
  • Advise customers of their policy entitlements, lodge customer claims and explain the claims and repair processes as required
  • Set expectations on the claims process whilst providing the right solution to meet the customer’s needs
  • What you will need to succeed:

  • Proven success in a fast-paced customer service role
  • A drive to meet performance KPI’s and deliver exceptional results
  • Exceptional phone skills and a passion for helping people over the phone
  • Solution focused with strong problem-solving abilities
  • Excellent communication skills, both verbal and written
  • Strong attention to detail and positive attitude
  • Flexible and resilient with the ability to cope under pressure
  • Comfortable using multiple company, supplier and technology systems
  • What we also offer:

  • Competitive salary and discretionary annual bonus
  • Discounts on Asteron Life, Vero, Southern Cross medical insurance
  • Free life, salary continuance and trauma insurance cover
  • Flexible leave of up to four days per year in addition to annual leave
  • Positive, inclusive team environment where we welcome individuality and celebrate diversity
  • Flexible work arrangements embracing a healthy work/life balance
  • Flexible benefit of $250 annually for gym membership or hobbies
  • Ongoing learning and development opportunities
  • Opportunity to join the employee share plan.
  • About the company:

    Suncorp New Zealand is a key business in the Suncorp Group, which in turn is one of the largest financial service providers in Australasia with around 9 million customers and more than $28 billion funds under management.

    If you’re looking for a rewarding career at a great place to work, then Suncorp New Zealand could be the place for you.

    Please keep in mind that we can only consider applications from NZ Citizens and Permanent Residents.

    If this opportunity like you, apply now!