Claims Officer, Client Information – Lower Hutt

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 day ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 31-OCT-18
  • Job Reference: NZ/18153
  • Job Title: Claims Officer, Client Information – Lower Hutt
  • Business Unit:
  • Division:
  • Summary:

You will be joining a close knit, friendly and supportive team within the Treatment Injury Cover Assessment Centre. A typical day involves sending requests for information to providers, providing excellent customer service by responding to client and provider queries via phone and email, as well as following up with providers on outstanding requests. A key component of the role is to ensure that the information we hold on our systems or send to external parties is accurate and correct.

What we’re looking for:

You are someone who can manage your own workload with ease. You will also have excellent time management skills; it goes without saying that prioritising comes as second nature to you. You are methodical, well organised and able to work in a fast paced, busy environment, in other words you are unflappable. You have a strong customer focus and love to give your customers a fantastic experience.

You will also need to demonstrate the below skills:

  • Strong customer service and communication skills (written and verbal)
  • Good computer and data processing skills
  • Experience with administration and clerical processes
  • Good problem solving skills
  • Confident telephone manner
  • Positive and friendly attitude
  • Great team player and willing to engage

You will need to be flexible in your hours of work. The hours are 40 hours per week between 8.00am to 5.00pm Monday to Friday and the base salary for this role is $46,407 plus a 9% super contribution.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work – benefitting individual employees and all our clients across New Zealand.

Please note: applications will only be accepted through our careers website.

To apply for this job, please visit

If you have any queries, please email Nadine.O’

Applications close Sunday, 11 November 2018.