Job Description Excellent CBD fringe locationCompetitive remuneration packageExciting progressive team We’re looking for a Clinical Quality Manager to join our Covid Clinical team and ensure we deliver high quality, clinically safe services to our service users.About the role – Atu mo te mahiReporting to the Director Clinical Operations, this role will work closely with our Covid clinical leaders and team to ensure call quality reviews and coaching are carried out to high standard in line with company procedures.Day to day includes the following: Ensures that clinical coaching is provided to non-clinical and clinical frontline teams in CovidWorks closely with the Chief Clinical Officer and ensures that definitions and processes align across clinical quality environmentsResponsible for monthly reporting and analysis of clinical call qualityWorks collaboratively with the Quality Manager – COVID to ensure that clinical and non-clinical service quality measures and processes are aligned and address any clinical aspects of non-clinical call quality and service improvement as needed About you – Pehea koeWe’re looking for a New Zealand Registered clinician with current a practicing certificate to join our team in this role. You will need to be confident in advising in a clinical quality capacity and have proven experience in a similar role.You will also have the following: New Zealand registered clinician with current practising certificateQualification/formal training in quality systems and quality improvementAt least two years’ experience (four years preferred) in management and/or training of continuous quality improvement in healthcareIdeally, experience in contact centre services and systemsIdeally, experience in primary and secondary healthcare environments About us – Ko wai hokiWhakarongorau Aotearoa are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including the COVID-19 Healthline. We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country.Our values – Ō Tātou UaraOur ambition is to virtually support people of Aotearoa New Zealand to stay well and connect them seamlessly with care when they need it.Our values underpin all we do, and how we do it: Do the right thing – Mahia te mea tikaMotivated by quality – Hihiri e te koungaPassion for better – Ngākau nui ki te pai akeShoulder to Shoulder – Pokohiwi ki Pokohiwi Whakarongorau Aotearoa celebrates the success of our staff and is continually looking for ways to strengthen and improve our service. You can also look forward to being part of a growing and well respected national organisation that celebrates success.