Collections Officer – Wellington

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 months ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 29-JAN-21
  • Job Reference: NZ/1975
  • Job Title: Collections Officer – Wellington
  • Business Unit:
  • Division:
  • Summary:

ACC has been improving the lives of New Zealanders since 1974. As part of the team, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen.

As a Collections Officer, you will be responsible for managing high-volume calls to support customers requiring support with payments and debts. You will be very comfortable working in a fast-paced, data-driven environment.Ensuring our customers understand their invoices and commitment to payments is key, working with them to outline an appropriate approach to payments.Attention to detail is key as you may have to discuss multiple aspects of the debt, focusing on debt clarification so it makes sense, and can be managed quickly. It’s essential you have great customer service skills and a confident telephone manner.

What we are looking for from you to be successful in this role:

  • Experience working in a contact centre role for at least 1 year – ideally involving debt collection or credit management (but this is not essential as we can teach you)
  • Comfortable working at a fast-pace with high volumes – it can be a little overwhelming for some people
  • Great communication skills (verbal and written) and an eye for detail
  • Comfortable working with technology
  • Ability to interpret and problem solve
  • Strong time management skills and ability to organise your day in a structured manner

You will be supported by a helpful friendly team and a fantastic manager who will coach and develop you, this is a role where your career growth can soar. So, if the thought of a customer service role loaded with variety and development opportunities excites you then keep reading.

Working at ACC

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a disability. It’s important to us that people bring their whole selves to work. To support an inclusive workplace, we have:

  • Employee networks
    – Pride@ACC
    – Ability@ACC
    – Women’s Network
    – Cross-Cultural Network
  • ACC’s Māori Strategy, Whāia te Tika
  • Development opportunities in te reo Māori me ngā tikanga
  • Advocates in the disability sector
  • Diversity and Inclusion Approach
  • Support Māori by partnering with iwi and other Māori entities.

The Indicative starting salary for this role is $47,150. This is exclusive of ACC’s 9% superannuation contribution which would bring the total starting package to $51,393.This is a full-time, 40-hour week position the core work hours are 40 hours per week, Monday to Friday between 8am and 6pm.

To view the position description please click here.

Applications will run through to Thursday, 11 February 2021.

Applications will only be accepted when formally submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email nadine.o’