Communication Support Coordinator
New Zealand Police
Fixed Term (5 months)
Remuneration range: $41,595.00 – $56,277.00
Job Requisition ID 7986
Police Call Centre Role – Police the streets without all the running.
Will you help make New Zealand the safest country?
As a Communication Support Coordinator, you will be the first point of contact for members of the public when they call their local police station.
You will assist in answering queries, taking updates, providing information or connecting calls to the right people.
That’s why we’re looking for people with excellent communication skills, who are keen to make a difference.
You will thrive in this role if you are:
● Able to use your common sense and have the ability to work under pressure
● A great listener and problem solver
● An excellent communicator and empathetic, but not a counsellor
● Resilient – you’ll have a cool head when the pressure is on
● Positive – care about making a difference and keeping communities safe
This is not your average customer service role. Every call is different, so you need to be able to think on your feet and deal with anything that comes your way.
We will train you:
• 1-2 weeks training
• Ongoing support
● Applicants must be a NZ or Australian citizen, or a NZ resident, or have a valid NZ work visa to apply for this position
● Excellent verbal and written English skills
● Ability for you and your immediate family to clear police vetting
We welcome applications from everyone who wants to help people regardless of gender, ethnicity, culture, sexuality, or faith. To better reflect New Zealand’s growing diversity, we want you to bring your background, culture, and values to work.
Competencies – Level 1 Individual Contributor
For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.
Have you got what it takes? If so, click the applicable link below and apply today.
HOW TO APPLY:
If this position sounds like you, click APPLY NOW or visit our Police website: http://www.police.govt.nz/about-us/working-policeand select ‘Current vacancies’ to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, no more than 4000 characters (including spaces), approximately 600-650 words per section.
IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: http://www.police.govt.nz/about-us/working-police and select ‘Current vacancies’ to apply for this position.
If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.
If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.
If you have questions before you apply, contact the team by emailing firstname.lastname@example.org
Applications close at 5pm, Monday 12 November 2018.