Communicator Trainee

  • Company:
    New Zealand Police
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 hours ago
  • Category:

Police Communications, it starts with you!AucklandBand CPermanent, FulltimeAbout the roleJoin a contact centre with true purpose, making a difference directly to New Zealand communities. Use your communication and problem solving skills to impact other Kiwi’s lives every day.You will be the first point of contact to answer inbound enquiries from the public at their time of need. Whether you’re dealing with emergency or non-urgent enquiries, you will be trained to alleviate stress, accurately identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.While this role is meaningful and rewarding, with a highly supportive environment, it’s also the start of a career. In addition to a competitive salary NZ Police are committed to ensuring quality people stay and develop, with structured pathways into many other roles, including a police officer.You will be making our communities feel and be safer by taking phone calls from those in need and working in a tight knit culture of support, where people care. A Police Communicator is than a job, with proven career development pathways.It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all common have in is:A passion and empathy for helping others in needGreat questioning and listening skills to make quick, accurate decisions,Ability to think on your feet; andResilience and professionalism in the face of adversity.Taking enquiries through a variety of channels you’ll make people be safe and feel safe, in so doing build trust and confidence in New Zealand Police by making every contact count.What you’ll bringBeing part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others .This role is set at Individual Contributor level , this means your key purpose is “to deliver or enable others to deliver Our Business”.We will ask you questions based on “ How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor.For more information on Our Core Competencies, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf .These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdfTo view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/11-2020/communicator.pdfAbout usOur mission is to be the safest country by delivering services that ensure New Zealand communities are confident, safe and secure.How to applyCommunications Centre recruitment is completed through our partner agency Hudson. To apply for this position, please copy and paste the following link into a new browser:https://20190610125953_okuqwmei0bayxx00.applytojob.com/apply/jFfZI8NP4w/Customer-Services-Police-Communicator-Auckland-January-2021Please apply via the above link. Do not apply through MyPolice.If you have any queries about this vacancy, please email careers@police.govt.nz