Police Communications, it starts with you!
About the role
Join a contact centre with true purpose, making a difference directly to New Zealand communities. Use your communication and problem solving skills to impact other Kiwi’s lives every day.
You will be the first point of contact to answer inbound enquiries from the public at their time of need. Whether you’re dealing with emergency or non-urgent enquiries, you will be trained to alleviate stress, accurately identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.
While this role is meaningful and rewarding, with a highly supportive environment, it’s also the start of a career. In addition to a competitive salary NZ Police are committed to ensuring quality people stay and develop, with structured pathways into many other roles, including a police officer.
You will be making our communities feel and be safer by taking phone calls from those in need and working in a tight knit culture of support, where people care. A Police Communicator is than a job, with proven career development pathways.
It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all common have in is:
Taking enquiries through a variety of channels you’ll make people be safe and feel safe, in so doing build trust and confidence in New Zealand Police by making every contact count.
Hours of Work
The hours of work are fixed shifts and you must be able to work all of the hours listed below, but you will not be required to work all shifts every roster.
What you’ll bring
Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
This role is set at Individual Contributor level , this means your key purpose is “to deliver or enable others to deliver Our Business”.
We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level,
For more information on Our Core Competencies, please copy and paste this URL:
These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time.
For more information on Our Values, please copy and paste this URL: