Complaints Assessor

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 13-FEB-20
  • Job Reference: NZ/186
  • Job Title: Complaints Assessor
  • Business Unit:
  • Division:
  • Summary:

Complaints Assessor

  • Full-time, permanent position
  • Central Auckland location


The purpose of the Health and Disability Commissioner is to promote and protect health and disability services consumers’ rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.


The Complaints Assessor role is an integral part of our organisation and sits at the front-line of receiving and managing complaints. The suitable candidate will be a first class analyst, able to assess information objectively and rationally, identify issues and uphold an excellent standard of communication.


To be successful in this role, you will need:

  • Excellent writing skills — with a recognised ability to communicate with people from a wide cross-section of the community
  • A calm and professional approach with a sensitive manner
  • Proven ability to identify and solve problems
  • Proven ability to explain decisions clearly and rationally
  • Enthusiasm for, and genuine interest in, the health and disability sector, with a strong awareness of topical issues and trends
  • Ability to work under pressure and meet deadlines
  • A relevant tertiary qualification – Legal or Health Background an advantage.


All applicants must complete an online HDC application form to be considered.  Please visit the HDC website for the position description and to complete the online application form:


Address your cover letter to the Senior HR Advisor, Office of the Health and Disability Commissioner, P O Box 1791, Auckland 1140.  E-mail enquiries to


Applications for this role close at 4.30pm, Friday 28 February 2020.