October 27th start dateMultiple positions availableOpportunity to grow and develop a new skill setDo you enjoy providing legendary customer experiences, having quality conversations, and doing the right thing in moving our customers one step ahead?As a key member of our CSR Team in Direct Channels, you will be a voice of ASB for our customers. If you have awesome communication skills and a passion for helping customers, providing them with the right information and educating them on our products and services, then this could be the opportunity for you.A strong background in exceeding customer expectations and providing solutions will put you ahead of the pack. As a Customer Service Representative, you will pursue everything with energy and drive, demonstrating passion for customers and service delivery. In addition to this, you will be tech savvy with the ability to pick up new systems quickly. Ideally, you will have strong data entry skills coupled with a high level of accuracy and attention to detail. Multi-tasking, being calm under pressure are essential skills which will help you in this role.You will be comfortable talking to our customers, helping with queries, following up on complaints, resolving and escalating issues appropriately and truly supporting our bank’s purpose of accelerating financial progress for all New Zealanders.On offer is a career in our growing Direct Channels team. Keep filling your skills “toolbox” and be part of a team shaping the future of customer service. Please consider the following before applying for this role:.If successful, must be available to start on the 27th October 2021Able to commit a 12 week training and induction programme 5 days a week.Due to the nature of Direct Channel operations, this role is rostered shifts offering 40 hours of work per week (i.e. 8 hour shifts per day, working 5 days a week as rostered over Monday to Sunday)If you are looking for a new challenge and the opportunity to be part of an amazing team then apply today!