Contact Centre Engineer – Auckland

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 04-MAR-20
  • Job Reference: NZ/1454728
  • Job Title: Contact Centre Engineer – Auckland
  • Business Unit:
  • Division:
  • Summary:
Contact Centre Engineer – Auckland


  • Help us deliver better services to vulnerable New Zealanders
  • Genesys focus 
  • Competitive remuneration and benefits 


As part of our Contact Centre Engineer team, you will be based in Auckland and remotely interact with your team in Wellington. Our Contact Centre Engineers are all about solving customer’s problems. Being a 3rd level support for voice and data infrastructure, with a focus on contact centre technology.


About the role


You will be responsible for providing experienced engineering support and be a unique individual who has a networking education along with hands on skills to back it up.  In addition, you will:


  • Handle multiple projects with varying networks and technology on a large scale
  • Solve issues effectively and efficiently.
  • Provide high quality advice and communicate this in both technical and non-technical terms
  • Help educate customers through your communication and support 
  • Play a key role in the DR/BCP capability of the Ministry. 


About you


Your technology skills will include knowledge and experience in networking, contact centre technology applications and IP Telephony.  You must have at least 5 years’ experience with:


  • Genesys Enterprise Routing 
  • Experience with Genesys GVP/VWAP is an advantage
  • Genesys Workforce Management and Verint Call Recording. 
  • Ideally you will be a GCE (Genesys Certified Engineer). 
  • Experience with Solaris, Windows, Oracle and Microsoft SQL Server 
  • Understanding of JAVA and VXML principals would provide you with the depth of knowledge we are looking for.   




  • Coaching and career development opportunities
  • Diverse, supportive, collaborative team
  • Opportunity to make a difference in the lives of vulnerable New Zealanders 
  • Flexible working arrangements and work/life balance
  • Unparalleled scale and scope of complex projects you won’t see elsewhere
  • Convenient Auckland CBD location – close to public transport.
How to apply


Please take time to read through the attached position description.


Apply online with your CV. No need to upload a cover letter; instead answer these questions in your online application form:


  1. Tell us about a career highlight you are proud of and why? (Max. 2000 characters)
  2. What technical areas are you strongest in? (Max. 2000 characters)
  3. What technical areas would you like to develop further in and why? (Max. 2000 characters).


Important notes: 


•    Current MSD employees please apply through your myHR careers portal at work
•    For further information about the role contact
•    Only applications made online will be accepted.



Applications close: 18th March 2020.