Contact Centre Officers. Ellerslie

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 months ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Auckland
  • Date Advertised: 03-FEB-21
  • Job Reference: NZ/1510678
  • Job Title: Contact Centre Officers. Ellerslie
  • Business Unit:
  • Division:
  • Summary:

Contact Centre Officers Ellerslie, Permanent and Fixed Term Roles

Ministry of Social Development
Starting April 2021

The Ministry of Social Development is committed to achieve better outcomes for all New Zealanders.  To do this, we have three key shifts that underpin everything we do: 


  • Mana Manaaki: A positive experience every time
  • Kotahitanga: Partnering for greater impact
  • Kia Takatu Tatou: Supporting long term social and economic development.

About the role
We are calling for motivated and adaptable people who can hit the ground running and help deliver end to end services for our clients. Now, more than ever, you can make a meaningful difference to the lives of New Zealander’s. As part of our team, you will often be the first point of contact for New Zealanders in need of help. 

Our team manages social housing applications as well as provides financial support to our clients over the phone. You will find this role exceptionally rewarding if you are passionate about doing more in the community and helping those in need. The nature of the role is dynamic, the environment is fast paced and challenging, and the work is rewarding.


About you 

  • You have a welcoming approach, and excellent communication skills that enables you to establish rapport easily. 
  • You demonstrate high level of personal integrity, initiative and efficiency, are comfortable navigating your way around computer systems and enjoy finding solutions to problems. 
  • You are well-organised, have good listening skills and an empathic and a non-judgmental approach to serving others.
  • You enjoy working in a fast-paced environment where change is constant, have an open mind, and are keen to learn and develop. 
  • You are punctual, reliable, and able to work in a structured and often demanding environment.


We offer:

  • Regular training, coaching and development opportunities. 
  • Modern training package and a career pathway within our team and the wider Ministry. 
  • Vibrant and proudly diverse one-team culture. 
  • Easy access via public transport, two minute walk from Ellerslie Train Station and bus stops right at the door.


Hours of Work

  • Standard hours of work are 37 hours 55 minutes per week, which is seven hours and 35 minutes per day.
  • The Contact Centre’s contracted hours of operation are Monday to Saturday 6.30am to 10.00pm.
  • Operational hours of work are 6:55 am to 6:15pm Monday to Friday.


Your start and finish times will be set in accordance with the contact centre roster. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance. 
Changes to your roster will be made in accordance with the Contact Centre requirements and will be communicated to you in advance.  The starting salary for this role is $46,925.00 per annum.  
Candidates must hold NZ Citizenship, Permanent Residency or hold Australian citizenship at time of application.


How to apply

Please take some time to read through the position description before applying. A current CV and completion of the online application questions is required. 

External applicants: Please click the apply now link to submit your application.
Current MSD employees: Please apply from a work computer, using your work myHR careers portal at work. You must be on the MSD network to ensure your application is received on time.


Applications close: 9th February 2021 at 11pm.
For any further discussion about the role, contact Toni on (09) 985 2284.