Contact Centre Team Manager

  • Company:
    AA New Zealand
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    17 hours ago
  • Category:

The AA is one of New Zealand’s most enduring brands and has become a permanent feature of our cultural landscape with more than 110 years of history.The first port of call for many of our services is through our AA Contact Centre. We receive large volumes of calls for a wide variety of needs and our goal is to provide a fast, efficient and effective service via the appropriate channels.We have a great opportunity for the right person. We are looking for an experienced people manager to join the Business Service Centre based in Penrose. Our purpose is to provide an outstanding customer experience for our Members and customers who contact us requiring assistance.The role will require and provide flexibility with hours ranging from early morning or late starts, Monday to Sunday, 40 hours per week.To be considered for this role, you will be required to have extensive experience with helping and managing both new staff and existing staff in a Contact Centre environment.You need to be a people person and a natural communicator; your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service. You will be highly motivated with drive and energy.You will have the following:A ‘can do’ attitude and a flexible approachProven customer service experienceExcellent communication skillsStrong organisational and computer skillsWould suit sales superstars who also possess leadership ability and a passion for providing outstanding customer service!In return we provide an excellent training programme and the chance to further develop your skills, superannuation, and other benefits.If this sounds like you apply online today!