Continuous Improvement Specialist – Fixed Term until Dec 2021

  • Company:
    The Warehouse Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    16 hours ago
  • Category:

Job Description

As a Continuous Improvement Specialist, you are responsible for bringing skills that can support retail stores to ensure our in-store customer experience is second to none as well as supporting them to be productive and profitable through great retail execution and constant improvement.

The Continuous Improvement Specialists are experts in ‘better, simpler, cheaper’ in our stores. We deploy, educate and enable best practice in stores through process and systems.

In this role, your key deliverable will be to drive change and improvement throughout our store network. You will uncover & layout a clear pipeline of works to deliver productivity gains & efficiency in our stores.

You will:

  • Identify and implement processes that support change
  • Identify store pain, obstacles or confusion that causes a ‘less than excellent’ customer experience and develop and implement solutions
  • Develop project plans detailing time scales, roles of responsibility and means of achieving each objective while working to budgets and time constraints
  • Engage and inspire key stakeholders to ensure they understand and actively support any required process changes and desired cultural shifts
  • Provide coaching to engage and improve the capability of the store network team who use the new systems and processes you develop


To really succeed in this role, we are looking for individuals who have a deep understanding of how stores operate and what support they need. You will be someone who can look at retail store operations & identify opportunities for efficiency & productivity gains.

You will also be someone who can impart their strong knowledge of key lean methodologies & demonstrated background in continuous improvement (ideally from a retail/manufacturing environment) into the wider store transformation team.

If you are the type of person who thrives on identifying and implementing processes that support change and address resistance to change, then this role could be a great fit for you.

Our new structure and ways of working will see you extensively work cross functionally hence your collaboration skills will be top notch, coupled with the customer centric lense and approach you bring to work everyday. You will have a test and learn mindset and hold an openness to new ideas and a desire to develop them together with others.

Additional Information

What's in it for you? We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. The business is at an exciting point in its life story.  By empowering our teams and increasing cross-collaboration, we aim to make TWG New Zealand’s best place to work!   

Does this move sound like something you’re up for? If you’ve read this far, go the whole way and apply now