Manages staff, providing coaching, mentorship and work direction 

Conducts regular performance appraisals and career discussions with staff. Facilitates employee career development. Interviews, recruits and selects staff 

Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company 

Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. Ensures timeliness and accuracy of timesheets and expense reports 

Supports allocation activities per the local resourcing process. Supports activities of project managers and clinical team managers to optimize the operational running of projects. Escalates appropriately any issues which may impact project deliverables 

Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact on clinical operations. Identifies training gaps and ensures that training requirements are met. May contribute to development of training programs, where appropriate 

Alerts management to quality issues, request QA audits as appropriate, and facilitate client and internal quality assurance audits as required 

Manages and reviews systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status. 

Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable. 

Participates in process improvement/development initiatives. 

Ensures understanding and facilitation of the risk based monitoring approach. 

May provide input into bids and contribute to the procurement of new business where required. 

Excellentmentoring/leadership/supervisory skills 

Advanced knowledge of clinical trials monitoring; Remote and on-site 

Demonstrated understanding of or ability to learn PPD SOPs, WPDs, and relevant regulations (e.g. ICH/GCP, FDA guidelines) 

Demonstrated ability to evaluate medical research data 

Strong organizational and negotiation skills 

Strong attention to detail

Effective written and oral communication skills 

Good knowledge of English language and grammar 

Competent use of computer to include data entry, archival and retrieval 

Ability to travel as needed 

Excellent team player with team building skills 

Excellent interpersonal and conflict resolution skills 

Ability to utilize problem-solving techniques applicable to constantly changing environment 

Solid knowledge of medical/therapeutic areas and medical terminology