Country Head New Zealand

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 day ago
  • Category:

Summarized Purpose:

Manages, selects, trains, resources, coaches and performance management of respective staff, which may be inclusive of CRAs, PAs, RSMs and other clinical focused staff. Focuses on end results using metrics and key performance indicators to manage performance. May lead or contribute to initiatives that enhance the department’s performance or lead to process improvement across PPD. Collaborates with clinical operations senior management and executive staff on strategic planning and business development as required. Acts as point-of-escalation regarding performance concerns and training needs to ensure adherence to PPD SOPs and WPDs. Works in collaboration with the leadership team for resourcing needs.

Essential Functions:  

  • Manages staff, providing coaching, mentorship and work direction 

  • Conducts regular performance appraisals and career discussions with staff. Facilitates employee career development. Interviews, recruits and selects staff 

  • Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company 

  • Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. Ensures timeliness and accuracy of timesheets and expense reports 

  • Supports allocation activities per the local resourcing process. Supports activities of project managers and clinical team managers to optimize the operational running of projects. Escalates appropriately any issues which may impact project deliverables 

  • Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact on clinical operations. Identifies training gaps and ensures that training requirements are met. May contribute to development of training programs, where appropriate 

  • Alerts management to quality issues, request QA audits as appropriate, and facilitate client and internal quality assurance audits as required 

  • Manages and reviews systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status. 

  • Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable. 

  • Participates in process improvement/development initiatives. 

  • Ensures understanding and facilitation of the risk based monitoring approach. 

  • May provide input into bids and contribute to the procurement of new business where required. 

  • Job Qualification

    Education and Experience:

  • Bachelor’s Degree in a life science related field.
  • Significant clinical research experience including remote and clinical monitoring and experience in all phases of study life cycle, including start up, interim and close out.
  • Line management experience appropriate to the size and complexity of the clinical management group in the designated country/region.
  • Valid Driver’s License.
  • Knowledge, Skills and Abilities:

  • Excellentmentoring/leadership/supervisory skills 

  • Advanced knowledge of clinical trials monitoring; Remote and on-site 

  • Demonstrated understanding of or ability to learn PPD SOPs, WPDs, and relevant regulations (e.g. ICH/GCP, FDA guidelines) 

  • Demonstrated ability to evaluate medical research data 

  • Strong organizational and negotiation skills 

  • Strong attention to detail

  • Effective written and oral communication skills 

  • Good knowledge of English language and grammar 

  • Competent use of computer to include data entry, archival and retrieval 

  • Ability to travel as needed 

  • Excellent team player with team building skills 

  • Excellent interpersonal and conflict resolution skills 

  • Ability to utilize problem-solving techniques applicable to constantly changing environment 

  • Solid knowledge of medical/therapeutic areas and medical terminology