• Job Type: Ongoing – Full Time
• Category:
• Location: Wellington – Wairarapa
• Date Advertised: 04-FEB-21
• Job Reference: NZ/1510962
• Job Title: Customer Analytics Analyst/Senior Customer Analytics Analyst – Fixed-term
• Business Unit:
• Division:
• Summary:

•  Can you apply your analytics skills to a wide range of business problems?
• Have you got proven skills in under-covering actionable insights?
• Do you have experience using data analytics software?
• One x six months fixed-term and one x 12-month fixed-term

We are currently looking for a Customer Insights Analyst and a Senior customer Insights Analyst to join ACC Customer Insights & Experience team on a 6-month fixed-term or a 12-month fixed-term role.

ACC has been improving the lives of New Zealanders since 1974. With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play.

We are currently looking for an Analyst or Senior Analyst with an interest in applying and advancing their analytics/data science skillset.

You’ll be expected to work with vast amounts of structured and unstructured data from a range of sources. You will have proven skills in extracting/manipulating data, undertaking statistical analysis and communicating the insights you find to assist in critical decision making. Experience in machine learning and data modelling will be advantageous.

Above all else you will:

• have a proven ability in applying pragmatic approaches to a wide range of business problems and opportunities
• have experience in using analytic software such as SAS EG, SAS E-Miner, R and/or Python
• have a talent for articulating and communicating the right data story with the audience and business context in mind
• have an enduring professional curiosity for approaching problems from a range of perspectives and using your keen business acumen to generate actionable insight
• be a committed team player, working, contributing and learning within our collaborative environment
• be looking to extend your learning and experience within data and analytics with the ability to assimilate new concepts quickly
• be comfortable engaging with stakeholders at all levels of seniority
• be able to mentor others and take on projects as required.

What we offer in return:

• Base Salary + 9% Superannuation
• Exposure to large and diverse range of projects
• An opportunity to join a passionate and customer focused team and a collaborative environment where you have the freedom and support to bring your best ideas of life.

Working at ACC

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a disability. It’s important to us that people bring their whole selves to work. To support an inclusive workplace, we have:

• Employee networks
• ACC’s Māori Strategy, Whāia te Tika
• Development opportunities in te reo Māori me ngā tikanga
• Advocates in the disability sector
• Diversity and Inclusion Approach
• Support Māori by partnering with iwi and other Māori entities.

Applications will run until an ideal candidate is found. Applications can only be accepted when submitted through our ACC career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email divya.rozario@acc.co.nz