Customer Care Coordinator

  • Company:
    North Beach
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    19 hours ago
  • Category:

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For every $500 you spend on full price items in 6 months, we’ll give you a $30 voucher to say thanks!

We’re looking for a Customer Service Coordinator to join the Customer Care and Ecommerce team!

This is a full time position based in our Albany Head Office, responsible for driving customer satisfaction and owning general administrative functions.

Daily tasks will include:

– Corresponding with customers via phone, email and online chat with an exceptional phone manner and energetic nature.

– Navigate and resolve customer issues promptly and confidently.

– Processing customer returns, refunds and exchanges.

– Providing general administrative support to our wider team.

To efficiently balance these tasks, you will need to be confident managing a busy workload and juggling competing priorities.

You will need to have experience working in a similar Customer Service role, preferably in an e-commerce or retail capacity.

Essential skills and attributes include:

– Customer service or administrative experience.

– Proven track record in providing exceptional customer service via phone and email.

– Strong written and verbal communication skills.

– Proven problem-solving skills.

– Ability to work autonomously as well as in a team environment.

– Flexible and organised with time management skills.

– Excellent accuracy and attention to detail.

– Experience essential in Microsoft Office.

– Genuine interest in clothing, fashion, brands and retail.

– Happy and fun demeanour with the ability to maintain a positive attitude.

This role is full time, working Monday-Friday, 8am – 5pm. Weekend hours will be required during peak trade periods. Flexibility with work hours and ability to cover public holidays is essential.

Perks include a handy North Shore location, staff clothing discount and you’ll be joining an amazing team of people with a great work atmosphere!

If interested in the role, please submit your CV outlining your suitability for the role with a relevant covering letter.

Due to the volume of applications received we can only respond to short-listed applicants.

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