Customer Care Representative

  • Company:
    NZ Safety Blackwoods
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    6 hours ago
  • Category:

We are growing and haveseveral opportunities for Full Time Customer CareRepresentatives to join our team based in Wiri,Manukau. Hours of work areFull Time and you must be available to workMonday to Saturday (between 7AM to 8PM) as we arecurrently reviewing our contact centre hours. We are one of Auckland’smost dynamic, interesting contact centres, where no two days arethe same! Our Customer Care team is a pivotal part of the business;we are the centre point between our on-road sales team, ourdistribution centres and our customers, ensuring that the rightproduct gets to the right customer, on time. TheRole? Manage inbound phone queries, emails as well as inquiries from our website Trouble-shoot, educate, consult and guide our customers Be an absolute knowledge guru on all NZ Safety Blackwoods products & services (full training will be provided on this!) Deliver seamless, outstanding and premium customer service/experience. Slot into a big, fun team of like-minded individuals Build rapport, collaborate with other teams, and – most importantly – have fun! As the voice ofNZ Safety Blackwoods you will require: Call Centre / Contact Centre / Phone based Customer Services Experience A positive, glass-half-full attitude To be delivery-focused and solution orientated Excellent verbal and written communication skills Solid computer skills – CRM experience is helpful A passion for and curiously for talking tools, engineering & safety equipment Organizational skills and the ability to juggle many tasks at once. Must be available to start in this role on 27th July 2021 AboutUs: At NZ SafetyBlackwoods, part of the Wesfarmers group, we arepassionate about providing expert knowledge and solutions to ourcustomers. We have a strong reputation as a market leader providingindustrial solutions for apparel, footwear, safety, engineering,tools and packaging. Benefits: A competitive remuneration package Structured training and development programmes Great staff discounts on all our products Free parking A fun, supportive and down-to-earth working environment We’re not justworkmates, we’re family so if you want to be part of ourgreat team and the NZ Safety Blackwoods familyplease apply today! NZ SafetyBlackwoods promotes and adheres to theprinciples and practices of diversity. We are also very proudto be supporting and partneringwith KidsCan.