Customer Engagement Lead

  • Company:
    New Zealand Army
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:

What you will do

As Customer Engagement Lead for our Communications and Information Systems (CIS) Branch you will lead the Customer Engagement function, providing strategic and tactical communications expertise to customers and stakeholders.

This will include:

  • Supporting the development and implementation of customer engagement strategies;
  • Delivering communication collateral and activities which support the engagement and business relationship management functions;
  • Encouraging and monitoring continuous feedback between stakeholders and CIS Branch;
  • Being responsible for progressing internal CIS Branch communication initiatives, processes and practices to support strategic objectives;
  • Creating a positive work culture that enables staff to deliver results.
  • What we need
    We’re looking for a communications/engagement practitioner who has willingness to deal with and tackle ambiguity with a transformative environment. Ideally you will demonstrable experience leading a small team with passion, creativity and, importantly, pragmatism. Therefore a background in succeeding in a similar role and driving continuous improvement is key. You will build relationships with colleagues at all levels effectively and quickly become a trusted advisor on internal communications and employee engagement matters.

    To be considered for this position you will need the following:

  • Proven leadership across a wide range of stakeholder/customer engagement activities;
  • Excellent working knowledge of engagement methodologies and tools;
  • Demonstrable experience of working effectively to optimise communication channels;
  • Ability to build and maintain strong and positive relationships at multiple levels;
  • Experience in managing and developing the performance and potential of others;
  • Experience working in an Agile environment would be advantageous.
  • Who we are

    CIS Branch provides the core information and communication services that underpin New Zealand Defence operations. We are entrusted to deliver and support the Defence technology that helps keep New Zealanders safe.

    Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 

    Why Us

    NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.

    In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Fully funded life cover up to $300,000;
  • Access to holiday accommodation across NZ;
  • 5 weeks’ annual leave per year;
  • Flexible working environment and positive culture;
  • Opportunities for career development;
  • Variety, challenge and a chance to influence.
  • The salary band for this role ranges from $100,114 to $123,670 inclusive of a 4% employer superannuation contribution. We would expect that starting salary would be around $111,000 inclusive of superannuation contribution. This is mid point of the band.