Do you understand the changing way in which our customers want to engage with us? At Mitre 10, we pride ourselves on customer service and ensuring all of our customers have a great shopping experience. We are looking for a dynamic leader who can ensure our team members and specialists want to deliver exceptional service to Every Customer Every Time.The focus of this role:Reporting directly to the Customer Experience Manager and as a key member of the store leadership team, we are looking for the right person to join us. This role requires weekend work and flexibility to match our trading hours.Our ideal applicant:Minimum of 3 years previous experience at a senior level in a fast-paced, big box retail environmentStrong leadership and mentoring skillsDecision making capability in a deadline driven environmentStrong multi-tasking abilityPositive dispositionAbility to pro-actively work on own initiativeProfessionalism and attention to detailWhat’s in it for you:This role offers you the opportunity to be an integral part of a proudly Kiwi-owned and operated independent retail business. We are proud to offer an industry leading learning and development framework, opportunities to grow your career, a generous staff purchase scheme and all the tools required to perform the role.Who we are:Riviera Hardware Holdings Limited (RHHL) owns and currently operates Mitre 10 MEGA Albany, Mitre 10 MEGA Warkworth and Mitre 10 MEGA New Lynn stores. We also operate our three Columbus Coffee shops within our MEGA stores. We deliver Prenail Frame and Truss solutions through Riviera Pre-nail and manage our own importing via Riviera Imports.Please note:All employment offers are subject to background checks including References and Ministry of Justice Checks and applicants need to be able to fulfil the inherent requirements of the role.