Customer Manager Foods & RefreshmentNew Zealand

  • Company:
  • Location:
  • Salary:
    negotiable / month
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  • Posted:
    2 weeks ago
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. Who are we? Do you want to work for a company that makes a difference in the world? At Unilever, we have a clear purpose – to make sustainable living commonplace. Through our 400 brands, including Dove, Rexona, Streets, and Persil, we reach 2.5 billion people every day, and so we aim to make a positive social impact globally and locally. Unilever New Zealand is a fast paced, passionate workplace where we pride ourselves on our responsibility, integrity, and pioneering in business (check out the announcement about our 4 day week here). The opportunity & responsibilities We are currently seeking a Customer Manager to join our Woolworths NZ team as our Foods & Ice Cream portfolio manager, based in Auckland on a 12-month contract. This is a rapidly moving, exciting portfolio with great brands including Streets Ice Cream, Magnum and Ben & Jerry’s (among others) that has been delivering record growth to the category for the last few years. The Customer Manager is responsible for the day-to-day tasks required to deliver the turnover, profitability, trade spend and market share targets within the respective portfolio whilst building, negotiating and executing a relationship and the commercial joint business plan with their Customer Buyer(s), their day to day contact. This opportunity will suit an individual with strong business acumen that is happy to get into the detail to continue to drive high performance. You will gain valuable experience working with Unilever, who is as a top tier supplier with Woolworths. But that’s not all, not only is this role working in the exciting world of Ice Cream, did we mention that you will also be able to partake in the current 4-day week work trial in NZ? Role Summary Delivery of Turnover, Customer Profitability and TTS budgets for allocated categories within Customer Channel Develop strong relationships with both internal (e.g. Category Manager, Shopper Insights Managers) and external customers (e.g. Category Managers, Trading Managers, Category Directors Buyers) In alignment with Customer Marketing Manager, deliver in store activation events as defined by company Pulse Plan. Develop and deliver Joint Business Plans with the Customer. Develop, negotiate, and deliver promotional plan within Customer. Day to day administration and evaluation of product portfolio e.g., Promotional Evaluation, inputs to wider business Sales & Operational Planning (S&OP) etc. Identify, discuss, and agree Gap Filling initiatives with Category Team Lead range and merchandising reviews, working in collaboration with the internal Category team and Customer Buyers Work with Customer Director to develop and deliver Local Customer Strategy Plan for customer. Deliver key Category Team initiatives at Customer e.g., Price Changes, Brand Activation, NPD etc. Work with Customer Vendor Replenishment Planner and Unilever Supply Chain to ensure customer service issues are resolved efficiently. Own the short-medium-term volume and spend forecast aligned to S&OP process for their allocated super categories You will bring At least 4+ years of business experience, preferably cross-functional and customer facing FMCG experience Strong customer facing experience and proven track record is a must Proven stakeholder management/development capabilities Additional experience in Customer Marketing/Trade Category Management and Account Management / Field Sales or even Brand Building, Customer Marketing/Trade Category Management/Field Sales would be desirable. Most of all you will be a passionate about high performance and a team player. Strong team commitment and results delivery orientation Good working knowledge of the Microsoft Suite This is a great opportunity to work within an iconic and global organisation. We have gained our reputation as one of the world’s most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally. Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don’t waste any time – apply now! If you require reasonable adjustments for the application and recruitment process, please advise us on [email protected] Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.