About The Role
Joining our inbound service team as a Service Consultant within the Contact Centre, you will be the first point of contact for new and existing customers over the phone. This is a fantastic opportunity to start a banking career with ANZ. As well as working with great people, you will enjoy a vibrant open-plan office, a supportive environment and fantastic staff benefits. Joining ANZ as a Service Consultant opens the doors to the wider business, giving you the opportunity to kick start your career.
In this role, you would have the opportunity to:
You will be supported with an initial (fully paid) 12 week training course and ongoing coaching to help you develop and hone all of the skills you will need to be successful.
We are there when our customers need us, and for this intake the following shifts are available:
To grow and be successful in this role, you will ideally bring the following:
Our close-knit teams like to combine achieving results with fun. The ANZ contact centre team believes it is important to run different social events such as internal social occasions, dress up days, team bonding games and of course we are all for business-casual Fridays!
As this is a permanent role, you must be a NZ Permanent Resident or NZ or AUS Citizen to apply.
Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
The ANZ values are the foundation of how we work and support our customers.
Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa
Your world, your way – ANZ celebrating all things Māori
We work flexibly at ANZ. Talk to us about how this role could be flexible for you.
ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world https://www.youtube.com/watch?v=aP5k74hROfw&feature=youtu.be)