Customer Service Consultant, New Zealand Contact Centre

  • Company:
  • Location:
  • Salary:
    negotiable / month
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  • Posted:
    7 hours ago
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About The Role

Joining our inbound service team as a Service Consultant within the Contact Centre, you will be the first point of contact for new and existing customers over the phone. This is a fantastic opportunity to start a banking career with ANZ. As well as working with great people, you will enjoy a vibrant open-plan office, a supportive environment and fantastic staff benefits. Joining ANZ as a Service Consultant opens the doors to the wider business, giving you the opportunity to kick start your career.

In this role, you would have the opportunity to:

  • Receive inbound calls from new and existing customers, assisting with their banking needs;
  • Build positive relationships with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate;
  • Demonstrate living the ANZ Values with customers and colleagues 
  • You will be supported with an initial (fully paid) 12 week training course and ongoing coaching to help you develop and hone all of the skills you will need to be successful. 

    We are there when our customers need us, and for this intake the following shifts are available: 

  • Start date:  Monday 12th April 2021
  • Shifts:  Variety of shifts available, all including working one weekend day.
  • Hours:  Start between 12:00pm and 2:00pm, finishing between 10:00pm and 12:00am, working 10 hours shift on the weekday & 7.5-hour shift weekend, 37.5 hours per week. (Please note there are no part-time or daytime/standard business hours shifts)
  • Training:  12 weeks of full-time training from start date, Monday to Friday, 8:30am to 4:30pm before moving into normal hours and days of work
  • Role Location : Wellington, CBD
  • Role Type : Permanent, Full-time
  • About You

    To grow and be successful in this role, you will ideally bring the following:

  • Prior customer service experience, ideally from retail, hospitality or Contact Centre
  • Natural desire to deliver a great service experience every time and be capable of connecting with a diverse range of people;
  • A clear, well-spoken phone manner and a desire to learn in a dynamic environment; and
  • With your naturally empathetic and resilient nature you’ll be able to stay positive even when the pressure may be on.
  • Our close-knit teams like to combine achieving results with fun. The ANZ contact centre team believes it is important to run different social events such as internal social occasions, dress up days, team bonding games and of course we are all for business-casual Fridays!

    As this is a permanent role, you must be a NZ Permanent Resident or NZ or AUS Citizen to apply.

    About ANZ

    Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

    ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

    The ANZ values are the foundation of how we work and support our customers.

  • Integrity  – We are honest and fair
  • Collaboration  – We work together for the customer
  • Accountability  – We take ownership and get things done
  • Respect  – We care for all those we serve
  • Excellence  –We challenge ourselves to be better
  • Tō Ao, Nā Tō Ara – E whakanuia ana e ANZ ngā mea Māori katoa

    Your world, your way – ANZ celebrating all things Māori

    We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

    ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world