Customer Service Officer – Families – Tauranga

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    3 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Fixed Term Contract
  • Category: Customer services
  • Location: Tauranga
  • Date Advertised: 14-NOV-19
  • Job Reference: 128_1573677052
  • Job Title: Customer Service Officer – Families – Tauranga
  • Business Unit:
  • Division:
  • Summary:

We have a fantastic opportunity for you to come and join a great team who values their people and has a great culture. You will be joining the Families team and you will be providing customer service and education to our Child Support and Working for Families customers. You will be trained so you have good knowledge and confidence in using our technology.

You will be working with a diverse range of customers and will require a strong level of commitment to delivering a high standard of customer service.

To be successful in this role you will need;

A great phone manner

Be able to deal with some adversity

Good English

Show empathy

Be friendly, composed, patient and resilient

Ability to work in a structured environment

Have a knack for problem solving and thinking on your feet

Tech savvy

To ensure your success you will be provided with in-depth training and support from our experienced trainers. We need you to be able to start on Monday 6th January.

If this sounds like you, we would like to hear from you. If you are shortlisted for this role you will need complete some online assessments as part of the recruitment process.

Please click ‘apply’ and submit a CV along with your cover letter outlining how you are the right person for this role.

If you need any more information, please see the attached Job Expectation or if you have questions please email “” or visit ird.govt.nz/careers

Applications close: Wednesday 20th November