Customer Service Officer

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    5 months ago
  • Category:
    Govt Jobs
  • Job Type: Fixed Term Contract
  • Category: Customer services
  • Location: Auckland Central
  • Date Advertised: 16-OCT-19
  • Job Reference: 31_1571191891
  • Job Title: Customer Service Officer
  • Business Unit:
  • Division:
  • Summary:

We have a fantastic opportunity for you to come and join a great team who values their people and has a great culture. You will be joining the Small to Medium Enterprises team in either our Takapuna or Penrose office, which ever is closer for you.

This is an excellent way to enhance your career as part of a great team, while helping our customers manage their tax affairs. Most people meet their obligations of their own accord. However, there are some who don’t and that’s where our Small & Medium Enterprises teams come in.

We are looking for people who can carry out a range of recovery activities which include prevention and assistance through to recovery and enforcement. To do this it is important you have empathy while being emotionally resilient, confident and capable of dealing with adverse and difficult conversations professionally.

You will be working with a diverse range of customers and will require a strong level of commitment to delivering a high standard of customer service.

What you’ll need to bring to the role

  • A great phone manner
  • Have excellent communication skills both verbal and written
  • Demonstrate sound decision making and analytical skills

    Be friendly, composed, patient and resilient

    Be Tech savvy

    Have a knack for problem solving and thinking on your feet

    Are you keen to join us?

    To ensure your success, you will be provided with appropriate training and support along with regular coaching and performance feedback.

    If this sounds like you, we would like to hear from you. If you are shortlisted for this role you will need to complete some online assessments as part of the recruitment process.

    We need you to be able to start on 2 December 2019.

    Please click ‘apply’ and submit a CV along with your cover letter outlining why you are the right person for this role.

    If you need any more information, please see the attached Job Expectation or if you have questions please email

    Applications close: Midnight Sunday 17th November 2019