Customer Service Representative, Contact Centre

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
  • Job Type:
  • Category: Call Centre/Customer Service
  • Location: Whanganui
  • Date Advertised: 09-OCT-20
  • Job Reference: MOH/1488053
  • Job Title: Customer Service Representative, Contact Centre
  • Business Unit:
  • Division:
  • Summary:
  • We have two exciting opportunities to join our Customer Service team at Ministry of Health
  • Permanent roles based in Whanganui
  • Enjoy working in a Supportive team environment


This is a unique Contact Centre opportunity for an experienced customer service representative interested in making a difference to the health of New Zealanders. The Contact Centre is the ‘public face’ of the Ministry of Health and manages key contact points between the Ministry of Health and its customers. You will operate in a multi-channel environment, and support customers across a wide range of health services providing appropriate information, advice and education.


We aim to provide excellent services, meeting the needs of our customers, and fulfilling our commitments to the New Zealand health system. If you enjoy working with motivated, fun-loving, goal orientated achievers, our friendly Contact Centre offers a great place to work.


Do you want to work in a supportive environment and:

  • Are a great listener and skilled in providing quality, needs based customer service
  • Have a helpful and friendly approach and stay calm under pressure
  • Are reliable and committed with a ‘can do’ attitude
  • Flexible and willing to adapt to change and new challenges
  • Have great computer skills


We are looking for people with experience in:

  • Delivering a high standard of customer service to a range of customers
  • Problem solving and first contact resolution
  • Multitasking and priority setting
  • Team work to achieve goals and performance targets


The Ministry of Health is the kaitiaki of the health and disability system in New Zealand.  We are responsible for providing active stewardship and leadership across the nations health and disability system.  We ensure the system provides people with the highest levels of care, regardless of who they are or where they live. 


You will find a copy of the Position Description attached or online at Please click ‘Apply for this Job’ to upload your CV and cover letter.

For further information regarding the role, please contact the Recruitment team at If you have any accessibility needs you would like to discuss, please call +64 4 816 2478.

Applications for this role close at midnight on Monday, 26 October 2020.


We encourage diversity and inclusion at the Ministry of Health and are committed to equal opportunity in all our employment policies and procedures. In particular, we want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support we can provide to ensure the recruitment process is fully accessible to you. You can contact us at if you would like to discuss any accessibility needs you may have.