Customer Service Representative (Permanent), Lower Hutt

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 days ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 05-NOV-18
  • Job Reference: NZ/1365749
  • Job Title: Customer Service Representative (Permanent), Lower Hutt
  • Business Unit:
  • Division:
  • Summary:

Date: 04-Nov-2018

Location: Wellington, NZ   

Company: Ministry of Social Development

Ministry of Social Development

Customer Service Representatives Permanent, Full Time Job ID# 26709

We are seeking motivated individuals, with excellent communication skills to provide a high level of customer service to Work and Income clients over the phone.

As a Customer Service Representative in our Wellington Contact Centre (Lower Hutt), you will quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. You will respond to client requests for information and support in line with legislation and policy.

To do well in this role you must have:

  • Outstanding communication skills
  • Excellent decision making and negotiation skills
  • Strong interpersonal skills with a focus on empathy
  • Excellent computer skills
  • Excellent time management

You must be able to work full time rostered shifts with varying times within the below days and timeframes

  • Monday to Friday 6.55am to 10.00pm and;
  • Saturday 7.55am to 6pm

How to apply

Internal MSD Employees – please apply through your myHR portal at work with your CV and cover letter.  This will ensure that your myHR employee profile is visible as an internal candidate.

All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system.

All candidates – your cover letter is an important part of our shortlisting process. In your cover letter please ensure you address the Key Accountabilities and Success Factors and tell us why you would be a great Customer Service Representative. 

If you have any queries about the role or the application process please contact Laura Start on 04 913 7460 or

Our timeline is outlined below. Please ensure that you will be available to attend both the assessment centre and face to face interviews, should you be successful. 

Assessment Centres: 21st November – 23rd November 2018

Interviews: 26th November – 30th November 2018

Start date for position: Tuesday 22nd January 2019 

This is an ANZSCO level 4/5 role.  To be considered, candidates must hold NZ or Australian citizenship or NZ permanent residency at the time of application.

Applications close: Sunday 18th November 2018 at 11pm

Position Description