Customer Service Representatives, Contact Centre Services – Job Connect Wellington

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 months ago
  • Category:
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 01-FEB-21
  • Job Reference: NZ/1510117
  • Job Title: Customer Service Representatives, Contact Centre Services – Job Connect Wellington
  • Business Unit:
  • Division:
  • Summary:

Customer Service Representatives, Contact Centre Services – Job Connect Wellington


Ministry of Social Development 

Contact Centre Services, Job Connect, based in Lower Hutt

Permanent positions as well as fixed term or secondment positions until June 2022


As a Customer Service Representative you will provide a range of services through inbound and outbound calling to support New Zealanders.    


About the role  

In-Work Support is a free and voluntary service offered to clients who have recently cancelled their benefit or have transferred to Non-Beneficiary and entered into Full Time Employment. You will help clients work through any potential barriers that may arise while they are working. These barriers can be either work related or personal by providing them with information, advice or referrals to help them. This also includes providing advice on entitlements, different services available and processing payment incentives. You keep in regular contact with clients through text, calls and emails for up to 48 weeks while they’re in work!  


Hours of work  

The contracted hours are 37 hours and 55 minutes per week by roster Monday to Friday 6.55am to 10.00pm, and Saturday 7.55am to 6.00pm. Although you are contracted to work these hours, our current operational hours are Monday to Friday 6.55am to 6.00pm and no Saturdays. You will know your roster well in advance.  


About you 

  • You enjoy working in a fast paced environment where change is normal and you can make good decisions
  • You quickly navigate your way around computer systems and love learning
  • You like communicating with people and always provide a positive experience
  • You work efficiently and correctly.


About the benefits  

  • Starting salary range $46,925 to $52,466 per annum (based on skills, experience and other factors)
  • Vibrant and proudly diverse one-team culture
  • Great training and development opportunities. 

As this is a Level 4/5 ANZSCO position, preference is given to those who hold NZ Citizenship or Permanent Residency at the time of application.    


How to apply

Apply online with your current CV. If you work for MSD, apply through your myHR careers portal at work.   

No need to upload a cover letter instead you will be asked to answer the question below in your online application form:  

To achieve the right outcomes for clients, effective communication is vital in this role. Please highlight three skills you use when communicating with people AND provide a specific example that highlights the use of these skills. (Maximum 1500 characters).


Applications Close: 9 February 2021


For further information or if you have any queries about the role, please contact Tracey Bridewell on


Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.