Customer Service Representatives (Permanent), Christchurch

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    5 months ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Canterbury
  • Date Advertised: 25-OCT-19
  • Job Reference: NZ/1429408
  • Job Title: Customer Service Representatives (Permanent), Christchurch
  • Business Unit:
  • Division:
  • Summary:

Customer Service Representatives, Work and Income Christchurch Contact Centre
(Permanent, full time positions)


We‘re hiring people who are dependable and have the tenacity to show up and work hard, even when the going is tough. It is very rewarding as your work has a meaningful impact on people’s lives.  


We are seeking motivated, strong communicators to provide exceptional customer service to our clients over the phone.


About the role


Although you will be part of a team, you will work as an individual to quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. In line with legislation and policy you will respond to client requests for information and support. 


You will work full time rostered shifts with varying times within the below days and timeframes:


  •     Monday to Friday 6.55am to 10.00pm and
  •     Saturday 7.55am to 6.00pm


About you

Your warm welcoming approach, manaakitanga and exceptional people skills will allow you to know and understand your clients with ease.  This understanding enables you to work in partnership with clients to help them achieve their goals.

You’ll bring a high level of personal integrity, initiative, whakawhanāungatanga, and a strong people focus to the role.  You’ll be comfortable navigating your way around computer systems.  You are curious and like to uncover details, using your analysis skills to find the cause of the problem and finding solutions.




  • We provide a positive and diverse work environment where kotāhitanga and team work are key to helping us work in partnership with our clients to achieve excellent outcomes.
  • Comprehensive induction and on-going training.
  • Regular coaching and development opportunities.
  • Starting salary is $44,165.
  • Salary can increase to a maximum of $60,727 through performance progression.


How to apply:
Please apply online with your CV.  A cover letter is not required, instead you will be asked to address three additional questions in the application as below:
  1. Why do you think you would be a great CSR?
  2. Describe a time where you provided customer service that created a positive experience for the customer and
  3. Tell us about your computer skills and experience


Please note:


  • To be considered for this position you must hold NZ Citizenship or a Permanent Resident visa (this role has level 4/5 ANZSCO classification).
  • If you currently work for MSD, you need to apply through your myHR careers portal at work so your application connects to your internal profile.


Applications close: Thursday 7th November 2019

Successful applications will have a planned start date of Monday 2nd December 2019.

If you have any queries please contact us at or phone Michelle Russell 03 963-8401.