Customer Service & Staff Coordination

  • Company:
    New Zealand Parliament
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:

Assistant Serjeant-at-Arms

This is no ordinary customer service or staff coordination role. As the Assistant Serjeant-at-Arms you’ll be right there as laws are debated and history is made.

The Office of the Clerk of the House of Representatives provides specialist administrative and advisory services to Parliament.

As the Assistant Serjeant-at-Arms you’ll fulfil all Chamber duties of the Serjeant-at-Arms in the absence of the Serjeant while also coordinating the activities of the Chamber and Meeting Support Officers at all times. This includes supporting the smooth running of the institution of Parliament by making sure that MPs have everything they need while in the Chamber and, if called on, supporting the activities of Hansard and Select Committees. Wider staff coordination duties include monitoring team availability, drafting and maintaining rosters, preparing and checking timesheets and leading the development and maintenance of a Chamber Officer Manual.

Our team works on days when Parliament sits. Normal hours are Tuesdays from 12.15pm-10.15pm, Wednesdays from 1:00pm to 10:15pm, and Thursdays from 1:00pm to 5:15pm, for approximately 30 weeks per year. Note that Parliament doesn’t usually sit during school holidays. As Assistant Serjeant you will also work for up to an additional four-hours in Sitting Weeks to deliver staff coordination tasks with the possibility of additional work in other parts of the Office.

For this role you’ll need to demonstrate a passion for the institution of Parliament, have initiative, sound judgement, impartiality, and discretion. You’ll need to be experienced at coordinating staff, be a team player but also able to work independently.

We expect to appoint within a salary range of $26.70 to $28.30 per hour, depending on skills and experience. Additional compensation for evening work and generous leave provisions apply to this role