Customer Services Representative

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 months ago
  • Category:
    Govt Jobs
  • Job Type:
  • Category: Call Centre/Customer Service
  • Location: Whanganui
  • Date Advertised: 21-OCT-19
  • Job Reference: MOH/1428426
  • Job Title: Customer Services Representative
  • Business Unit:
  • Division:
  • Summary:
  • Customer engagement
  • Contact centre roles
  • Whanganui


This is a unique Contact Centre opportunity for an experienced customer service representative interested in making a difference to the health of New Zealanders. We aim to provide excellent services, meeting the needs of our customers, and fulfillng our commitments to the New Zealand health system.  If you enjoy working with motivated, fun-loving, goal oriented achievers, our friendly Contact Centre offers a great place to work.


The DHB Performance, Support and Infrastructure directorate ensure strong effective relationships and provide leadership and support to ensure DHBs deliver on and are accountable for their operational, capital and financial performance.  Delivering major health infrastructure projects for the Crown; processing payments and administering contracts for health care services is also part of the remit.


The role of Customer Services Representative is part of the Contact Centre team who are the public face of the Ministry of Health tasked with providing customer service and managing key contact points between the Ministry and its external customers.  In this role you will be responsible for providing professional, high quality and consistent customer experience to a diverse range of customers.  You will operate in a multi-channel environment and support customers across a wide range of health services providing appropriate information, advice and education.


To be successful in this role, you will be able to demonstrate skills and experience in the following areas.

  • A passion for providing quality customer service.
  • Excellent oral, listening, and written communication skills.
  • Helpful, friendly, patient and resilient.
  • Calm and focused under pressure.
  • An ability to resolve conflicts and customer complaints in an effective manner enabling customer satisfaction.
  • Tech savvy and keen to learn new technologies.
  • Flexible and willing to adapt to change and new challenges.
  • Multi-tasking and priority setting.
  • A team player who is reliable and trustworthy and able to achieve goals and performance targets.
  • Previous background working in the health sector  and/or knowledge of the New Zealand health system would be advantageous, but not essential.


The Ministry of Health is the kaitiaki of the health and disability system in New Zealand.  We are responsible for providing active stewardship and leadership across the nation’s health and disability system.  We ensure the system provides people with the highest levels of care, regardless of who they are or where they live. 


We have embarked on a transformational change programme which is creating some exciting career opportunities.  If you would like to contribute to the important work that we do, please join us.


You will find a copy of the Position Description attached or online at

For further information, contact recruitment at

Please click Apply for this Job to upload your CV and cover letter.


Advertising for this role closes on Friday 1 November 2019.


We encourage diversity and inclusion at the Ministry of Health and are committed to equal opportunity in all our employment policies and procedures.  In particular, we want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all.  Therefore, please let us know if there is any support we can provide to ensure the recruitment process is fully accessible to you.  You can contact us at if you would like to discuss any accessibility needs you may have.