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The Company
Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities for the sustainable era.
Our Values and Culture
Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:
Gentrackers are a group of smart thinkers and dedicated doers, outside of work we are musicians, travel fanatics, artists, sailors, family folk, environmentalists, and sport lovers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful.
We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and the planet. Gentrackers continuously look for a better way and drive quality into everything they do.
This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a people centric business.
The Opportunity
The Customer Success Manager (CSM) is the trusted face of Gentrack to our customers, and the voice of our customers within our business. As the CSM you will be knowledgeable about Gentrack products, the energy/water industry and energy/water retail business processes; ensuring that our customers are getting value from their Gentrack solution.
You enjoy understanding customer’s strategic roadmap, enjoy building strong partnerships within our customers and thrive on bringing commercial and strategic thinking to engagements at various levels within a customer’s business.
We have great customers that depend on us to provide essential services. As a B2B software and service provider bringing complex, mission critical systems to a number of large-scale clients in NZ and across the globe, we will only fulfill our global aspirations if we have the most talented leadership working with these clients to secure their business through the delivery and support of great technology.
Gentrack is a 500 person, growing business, listed in the public markets of New Zealand and Australia. The main people centers are in London, Auckland, Melbourne and Pune.
The Specifics:
Experience / Knowledge :
What we offer in return :
This will be a role offering constant learning, working as part of a vibrant team. We are extremely passionate about what we do and, therefore, the successful candidate will be focused and capable of delivering in a fast-paced and time-constrained environment. Our reward package is competitive and global career prospects are good for the right person.
We want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join our mission, you will fit right in.
Also, qualifications are not that important to us. If you have great experience, talent and passion then we’d like to hear from you.
Due to COVID-19 and current border restrictions, to apply for this vacancy you MUST either currently reside in New Zealand (and hold the right to work in NZ), or if currently off-shore, be an NZ citizen with valid travel conditions.
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Great News! We've discovered an exciting live job opportunity for a Customer Success Manager position in Auckland. This job is currently open for hiring/recruiting by Gentrack, exclusively for you at NZ Jobs. Feel free to download the job details here.
The work culture at Gentrack must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Gentrack and also by visiting their official website through Google.
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Customer Success Manager jobs are available in New Zealand.
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The average salary range for Customer Success Manager in Auckland varies, but the standard pay scale is rated "Standard" in Auckland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at Gentrack follow the application process following the "Apply Now" button at NZ Jobs and also you can visit Gentrack official career page and follow their application process.
Key qualifications for Customer Success Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Customer Success Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Customer Success Manager on NZ Jobs.
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