Customer Support Agent – FULL TIME – HAMILTON

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category: Customer Services
  • Location: Hamilton
  • Date Advertised: 11-MAR-20
  • Job Reference: LINZ/14560821
  • Job Title: Customer Support Agent – FULL TIME – HAMILTON
  • Business Unit:
  • Division:
  • Summary:

Land Information New Zealand (LINZ) maintains and makes available technical data about New Zealand location information. This ensures that people have confidence in their property rights and Crown property is well managed for future generations.


We are currently working toward the development of a next generation technology platform that will  increase the quality and efficiency of our operations. This will in turn create long term stability and ensure that we have the right levels capacity and capability in our people to sustain delivery.


The team of Customer Support Agents (CSAs) are the first point of contact for customers. CSAs are responsible for facilitating access to land information as well as supporting Landonline users and assisting with digital certificate requests. As a result of Customer Support Agent taking up another opportunity, we have a permanent position available for a CSA to join our Hamilton team.


This is a great opportunity to join a team that is passionate about the work that they do and enjoy a supportive culture of camaraderie, fun, and food. Working with our lively team, you’ll have the opportunity to grow and develop your customer service skills and build high levels technical nous that supports the general public, solicitors and surveyors with their queries. You will work closely with other business units to ensure the customer is well looked after at the same time as meeting operational and procedural requirements.


We balance our positive & upbeat culture against our commitment to staff development and support. We are not a typical call centre, but rather a small team of people who are passionate about the service we provide to our customers and the support we provide to each other. 


If the above role sounds appealing to you and you feel you can demonstrate the below capabilities, we’d like to hear from you:

  • Experience providing superior customer service, in a largely technical environment
  • Strong reasoning and problem-solving skills
  • Good Microsoft skills and the ability to learn new systems quickly
  • An eye for detail
  • Excellent written and verbal communication
  • A continuous improvement mind-set or previous experience in a continuous improvement environment
  • High level of consistency, commitment and reliability in your approach to work (including timekeeping, punctuality & organisational ability)
  • The ability to work with and on different systems at the same time
  • Above all, a positive and enthusiastic attitude is the key to this role


Please note; Our call centre is open Monday – Friday between 6.55am and 5.35pm. We require our staff to work various rostered shifts between these times. Your rostered shifts will be communicated with you in advance.

If you would be interested in working part-time, please still lodge an application as we may be able to accommodate this need for the right candidate.


How to Apply

Please ensure that  your CV and cover letter show evidence  of how you meet each of the key selection criteria mentioned above.  To apply, please click “Apply Online.” You’ll be taken through to our LINZ Careers Centre where you’ll be able to review further information about the responsibilities and accountabilities of this role in the Position Description. You’ll be able to complete your online application form and upload a copy of your CV/Cover Letter.


Applications close on Friday 20 March 2020. 


As an organisation LINZ embraces diversity, encourages work life balance and we have a flexible approach to the way we work which means you will quickly feel connected and valued.

LINZ is one of the most engaged organisations in the public sector and people always say what a great place LINZ is to work.