• Job Type: Ongoing – Full Time
• Category:
• Location: Auckland
• Date Advertised: 05-NOV-19
• Job Reference: NZ/DF1911012
• Job Title: Customer Support Agent
• Business Unit:
• Division:
• Summary:

What you will do

This is a just snippet of what a typical day looks like for our amazing Customer Support Agents; Front of house reception and administration, mail distribution, booking travel and service accommodation, organising I.D.’s and site passes, responding to email queries, supporting walk in customers, reprographics, accounts payable/receivable, NZDF medal management, contract administration and local supplier liaison. 

What we need

It goes without saying there is a lot to learn in this role however you are already an expert multitasker and someone who embraces change as an opportunity to grow. You will be supported by an inclusive team leader and be part of a team who are passionate about the work they do, and very proud of the service they provide.

It’s important in this role to bring a real sense of value to the relationships you build and the networks you create. You will have an eye for continuous improvement and be comfortable in tabling ideas for discussion.

What are we looking for? Maturity, life skills, technical savviness, initiative, commitment, self-awareness and someone who understands the true meaning of service delivery and team work.

Ideally you will possess a unique combination of delivering excellent customer service coupled with technical skills in a reprographics environment; the type that has seen you able to use your initiative and an eye for detail, providing solutions to internal customers.

You will be a pro-active self-starter who is comfortable working independently whilst being an integral team member.

We recognise that this is a great opportunity to cement your customer service and administration career therefore we are also keen to hear from applicants who are undertaking or have completed a relevant Tertiary qualification i.e. Business, Administration.

Please note the anticipated dates for interviews are the 04 & 05 December 2019.

Who we are

The Defence Shared Services Group is responsible for the effective provision and efficient delivery of shared services activities to the whole of NZDF. Our vision and mission is to support NZDF strategic outcomes whilst achieving world class shared service excellence. This will be achieved through a forward thinking approach, continuous improvement, flexibility, collaboration and teamwork.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.  As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 

Why Us

NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.

In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with: 

• Great benefits for you and your family;
• Full time ongoing work;
• Fully funded life cover up to $300,000;
• Access to holiday accommodation across NZ;
• Discounts Handbook for selected retail, entertainment and service providers;
• 5 weeks annual leave per year.

How to Apply

To view the Position Description and to Apply Online please visit our Defence Careers website, or use the links on this page.
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

Applications close on Wednesday 20 November 2019.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance

• most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
• is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

If you do not meet these minimum criteria, we will not be able to accept your application.