• Job Type: Ongoing – Full Time
• Category: Administration/PA/EA
• Location: Waikato
• Date Advertised: 11-JAN-21
• Job Reference: LINZ/1503718H
• Job Title: Customer Support Agent
• Business Unit:
• Division:
• Summary:

Exciting opportunities available across Land Information New Zealand (LINZ) offices in Hamilton and Christchurch!

At LINZ we make sure New Zealand has accurate information about where people and places are, people have confidence in their property rights and Crown property is well managed for future generations.

LINZ, as a business, has placed a genuine and tangible focus on transforming ourselves to be a “customer-centric” organisation, with strong emphasis on incorporating a continuous improvement mindset, into everything that we do. If you are a positive, resilient, and proactive individual, you will enjoy the opportunity to engage with our customers, leverage the support and training and thrive within our team culture. 

We are currently looking for a number of people to work in the following role in our Hamilton and Christchurch offices:

Customer Support Agents (CSA)

Our CSA’s are our frontline staff and play a vital role in supporting our customers in a contact centre environment.

Working in our lively and fun team, you will have the opportunity to grow and develop your customer support skills and build high level technical nous that supports the general public, solicitors and surveyors with their transactions. You will have the chance to further build on your skills providing advice via the phone or written correspondence.

Please note: Our contact centre is open Monday – Friday between 6.55am and 5.35pm. We require our staff to work various rostered shifts between these times. Your rostered shifts will be pre-agreed with you, well in advance. One of these roles is a fixed term role of eight months.

To be successful in this role, you will demonstrate:

• Experience providing superior customer service, in a largely technical environment
• Strong reasoning and problem-solving skills
• Good Microsoft skills and the ability to learn new systems quickly
• An eye for detail
• Excellent written and verbal communication
• A continuous improvement mind-set or previous experience in a continuous improvement environment
• High level of consistency, commitment, and reliability in your approach to work (including timekeeping, punctuality & organisational ability)

A comprehensive training programme is given to all successful applicants in this role and you will be fully supported throughout your learning experience.

We will be holding a one-day Assessment Centre in Hamilton and Christchurch during the week beginning Monday 15 February 2021.

How to Apply

Click on the ‘Apply online’ button below in order to be directed to our on-line careers’ website.  You may view a position description at this site, as well as complete the on-line application, and upload a CV and cover letter.  We are looking for evidence of your suitability for this role.

For further information on this role please contact opportunities@linz.govt.nz