• Job Type: Ongoing – Full Time
• Category: Customer Services
• Location: Christchurch
• Date Advertised: 26-JUN-20
• Job Reference: LINZ/1451147
• Job Title: Customer Support Agent
• Business Unit:
• Division:
• Summary:

Land Information New Zealand (LINZ) ensures that:

• New Zealand has accurate information about where people and places are
• people have confidence in their property rights
• Crown property is well managed for future generations.

We are currently working toward the development of a next generation technology platform for delivering this – increasing the quality and efficiency of our operations to develop long term stability; and having the right levels of capacity and capability in our people to sustain delivery.

Our Customer Support Agents (CSA’s) are LINZ’ frontline staff and play a vital role in supporting our external customers. We have a new, 12-month Fixed Term position available in our Christchurch team.

Working with our lively and fun team, you’ll have the opportunity to grow and develop your customer support skills and build high level technical nous that supports the general public, solicitors and surveyors with their Landonline transactions. You’ll have the opportunity to further build upon your customer service skills providing support via the phone and e-mail.

We balance our positive and upbeat culture against our commitment to staff development and support. We are not a typical call centre, but rather a small team of people who are passionate about the service we provide to our customers and the support we provide to each other. 

If the above role sounds appealing to you and you feel you can demonstrate the below capabilities, we’d like to hear from you:

• Experience providing superior customer service, in a largely technical environment
• Strong reasoning and problem-solving skills
• Good Microsoft skills and the ability to learn new systems quickly
• An eye for detail
• Excellent written and verbal communication
• A continuous improvement mind-set or previous experience in a continuous improvement environment
• High level of consistency, commitment and reliability in your approach to work (including timekeeping, punctuality & organisational ability)

Please note; Our call centre is open Monday – Friday between 6.55am and 5.35pm. We require our staff to work various rostered shifts between these times. Rosters are published well in advance so that you can plan for the month ahead.

How to Apply

Please keep in mind when including your CV to specifically highlight the capabilities and skills listed in the above ad and the attached position description.  To apply, please click “Apply Online.” You’ll be taken through to our LINZ Careers Centre where you’ll be able to review further information about the responsibilities and accountabilities of this role in the Position Description. You’ll be able to complete your online application form and upload a copy of your CV/Cover Letter.

Applications close Sunday 5^th July 2020

If you have any questions about this role or working at LINZ, please email opportunities@linz.govt.nz and our Recruitment Team will be in touch with you.

As an organisation LINZ embraces diversity, encourages work life balance and we have a flexible approach to the way we work which means you will quickly feel connected and valued.

LINZ is one of the most engaged organisations in the public sector and people always say what a great place LINZ is to work.