Customer Support

  • Company:
    Govt NZ Jobs
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    5 hours ago
  • Category:
    Govt Jobs
  • Job Type: Ongoing – Full Time
  • Category:
  • Location: Wellington – Wairarapa
  • Date Advertised: 16-MAR-20
  • Job Reference: NZ/DF2003049
  • Job Title: Customer Support
  • Business Unit:
  • Division:
  • Summary:

What you will do

Every day is different in this dynamic customer support role, based in Wellington. You will be liaising and assisting across different units and levels of the organisation; effectively and efficiently multi-tasking to achieve a high level of customer satisfaction.

You will provide a range of administration services, including:

  • Frontline customer service for queries and services;
  • Workflow coordination and distribution;
  • Travel bookings and processing through online systems;
  • Administration support for claims, vehicles and events;
  • Plus much more!

What we need

We are looking for an experienced customer service professional with a positive attitude and the willingness to play their part and contribute to a busy, dynamic environment.  

You will also have:

  • Proven interpersonal skills, with an ability to tailor communication as required;
  • Excellent written and oral communication skills;
  • Demonstrated time management and organisational skills;
  • Experience in a busy team environment;
  • Advanced Microsoft Office skills, particularly with Outlook, Word & Excel;
  • Confidence with SAP and purchase orders would be advantageous.

Who we are

The Defence Shared Services Group (DSSG) is responsible for the effective provision and efficient delivery of shared services to the whole of NZDF. Our vision and mission is to support the strategic outcomes of NZDF through shared service excellence. This will be achieved through a forward thinking approach, continuous improvement, flexibility, collaboration and team work.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice. 

Why Us

NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.

In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

How to Apply

To view the Position Description and to apply online please visit our Defence Careers website, or use the links on this page. For further information, Blake Paterson on 021 957 424.
Please note: If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.

Applications close on Tuesday 31 March 2020.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Low level Security Clearance

  • most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

If you do not meet these minimum criteria, we will not be able to accept your application.