Customer Support Specialist

  • Company:
    Tourism Holdings Limited
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    16 mins ago
  • Category:

The RV market has seen record sales in the time of Covid-19 and our RV Super Centre (RVSC) in Albany is busier than ever! We are looking for a Full time Customer Support Specialist to assist with the increased Service Centre demands. Key criteria for the winning candidate:Excellent customer service and interpersonal skillsGood knowledge of Microsoft Office applications (in particular; Outlook, Excel, Word)Experience in managing written correspondence desirableExperience with complaint resolution essentialExperience with dealerships desirableEffective communicatorAbility to work in pressure situationsAnalytical and problem solving skillsAttention to detailAbility to learn new systems and processes in an efficient and timely mannerReliable team player able to work collaborativelyFull, current drivers licence Responsibilities may include but not limited to:To provide exceptional service experience to our customersIncreasing service revenue across all RVSC workshops through contacting customer database.Increasing customer metrics across all RVSC workshops by improving customer supportTo accurately collect, process and reconcile all contact with customersResolves product or service problems by clarifying the customer’s issue/complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Ensures that solutions are tailored to the situation and effectively balances the customer’s requirements with the business requirements by delivering solutions that make both service and business senseBuilding strong relationships with external suppliers to enable efficient resolution for the customerMaintains an ongoing knowledge of RVSC sales fleetTo ensure all assigned daily tasks are undertaken in an accurate, professional and timely manner.To handle customer complaints in a positive and effective manner and escalate appropriately when required.Actively participate in the thl Health and Safety system.To represent the company in a way that reflects thl’s purpose, vision and brand pillars.Other duties as required by your Manager that is reasonably within the capabilities of the person and are aimed at achieving thl’s objectivesAssist with the day-day running of Mighway at RVSC. Guest/Owner pick up and drop off, invoicing Guest/Owner & Mighway charges. Ensure the following up and resolving of Mighway Insurance claims. If you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you! RV Super Centre is part of thl, the largest global operator of RV rental experiences, with RV rental and sales operations in the United States, New Zealand, Australia, and the United Kingdom. So why wait? Apply now!