JOB DESCRIPTION As Tier One Customer Support, you will be our customers’ first port of call, ensuring their journey with Teletrac Navman is the best it can be. While you will be based of out of Auckland, you will support our customers across all of New Zealand and Australia; from Bluff to Badiginarra. You will use your winning attitude and customer service skills to ensure they feel supported and their requests are taken care of. To break it down, your responsibilities will include: Providing tier one technical support for our customers for our software and hardware solutions Troubleshooting both routine and more complex external customer support request via phone and email Taking ownership of client and technical issues and ensuring resolution Promoting and driving a customer driven culture by ensuring a strong focus on service and resolutionIf you are passionate about customer and technical service this could be a great opportunity for you to make an impact. What will help you succeed in this position: A passion and natural ability for technology with a drive to learn and grow Problem-solving skills, to find the best course of action even when there isn’t a clear answer The ability to multi-task efficiently Previous troubleshooting experience Strong organisational and communication skills Ability to work shifts between 7am – 10pm What would be highly desirable, but shouldn’t stop you applying: Prior software solution experience Previous experience working in the Transport or Telematics industriesWhen you work with us, you’ll have the opportunity to make a real impact on our customers’ everyday lives, driving their businesses forward with certainty. At Teletrac Navman, we uncover hidden opportunities and our connected fleet solutions make our customers, their customers, and communities better, safer, and more efficient. Here, you’ll use your ability to its full potential to make a difference. You will surround yourself with an extraordinary team who will challenge you to ask questions, see more and be more. You will be successful and move forward with us because we believe in you and will provide you with opportunities to be great. We offer competitive pay and benefits, but more importantly, we offer an open and down-to-earth culture where you can be yourself. Together we’re always on the move.Vontier is our parent company. With more than $6 billion in annual revenues, Vontier’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and speciality, and franchise distribution.