CX Consultant

  • Company:
    New Zealand Herald
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    5 hours ago
  • Category:

Is creating exceptional customer experiences a passion of yours? Can you work with numerous teams and data points to discover the truth behind customers’ needs and identify value propositions? Are you confident taking our internal teams on a journey to better understand the fundamentals of CX and how it can drive growth and engagement?Is the above sounding like you? NZME is looking for a CX professional to join our team as an Independent Contractor for an initial twelve (12) week period to review and improve our customer experience practices.HIGH-LEVEL RESPONSIBILITIES (more detail available upon request) End to end subscriber experience review of touchpoints and journeys across online and offline User research, data collection, and analytics Prioritisation of customer touchpoints Develop a ‘future state’ end to end CX for a Premium Subscriber that delivers a differentiated and distinctive brand and customer experience that drives advocacy and retentionSocialise CX best practices and principles to internal stakeholder groupsReview current practices, frameworks & tools and make recommendations for improvementIn return, we offer an exceptional culture where inclusion, diversity and bringing your whole self to work are encouraged & celebrated. We challenge the status quo, dare to try, constantly innovate, tell it like it is and expect some fun in every day.Applicants must have New Zealand residency, citizenship or have a valid work permit.